With Agentforce Tariff Comparison, sales and service reps can compare energy and
utility tariffs and enroll existing customers in new plans through a conversational experience
directly in the Agentforce panel. The AI agent automatically resolves service points, retrieves
available tariff configurations, and generates fully priced product options to walk reps through
side-by-side plan comparisons.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions
with the Agentforce for Energy & Utilities add-on |
Reps can start the process from an existing customer's premise or by entering a service
address directly. Once a customer chooses a plan, the agent submits the enrollment on their
behalf, keeping the process consistent with your standard tariff comparison experience.
Use Agentforce for Energy Tariff Comparison to:
- Recommend optimized plans: Suggest fully priced, eligible product offerings and
recommend better-value plans based on a customer's usage and location.
- Answer product questions: Address customer inquiries about service rates, energy
offerings, and contract terms.
- Simplify enrollment: Complete customer enrollment in new products and services
without leaving the customer interaction.
