Data Model for Agent Console

Review the objects in the enhanced data model for Agent Console.

Required Editions

Available in: Enterprise, Performance, Unlimited, and Developer Editions with Energy and Utilities Cloud

To view the entity relationship diagram, see Salesforce Industries Template Gallery.

These Energy & Utility data model diagrams are available on the Salesforce Architects site:

Agent Console
Customer 360 on Core
Clean Energy Programs
Contractor Portal

Note You cannot use the enhanced data model with the managed package data model.

The enhanced data model is a combination of standard Salesforce objects and Energy and Utilities Cloud objects. See Energy and Utilities Cloud Standard Objects and the these standard Salesforce objects:

Account Contact Relationship
Contact
Account
Product
Contract
Account Account Relationship
Address
Location

To access the objects in the enhanced data model, set up the Agent Console. Go to the Company Information page in Setup, and find out which Permission Set Licenses are available in your org.