---
schema_version: "1"
id: 15e0e0a9b7c62a4bb750ae568253e7af7830e472428b8092f58607d86f5c68ba
title: Data Model for Agent Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/ene_data_model_agent_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.ene_data_model_agent_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 062cf7911c2756a6094942a99267f88ce643964a38d7fb6b6064082445ba88c5
description: Review the objects in the enhanced data model for Agent Console.
products:
  - Energy and Utilities
release: "264"
---
# Data Model for Agent Console

Review the objects in the enhanced data model for Agent Console.

### Required Editions

Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, Unlimited, and Developer Editions with Energy and Utilities Cloud</td></tr></tbody></table>

To view the entity relationship diagram, see [Salesforce Industries Template Gallery](https://architect.salesforce.com/diagrams#template-gallery?product+area=industries).

These Energy & Utility data model diagrams are available on the Salesforce Architects site:

- [Agent Console](https://developer.salesforce.com/docs/platform/data-models/guide/agent-console.html)
- [Customer 360 on Core](https://developer.salesforce.com/docs/platform/data-models/guide/e-u-customer-360-on-core.html)
- [Clean Energy Programs](https://developer.salesforce.com/docs/platform/data-models/guide/clean-energy-programs.html)
- [Contractor Portal](https://developer.salesforce.com/docs/platform/data-models/guide/contractor-portal.html)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-energy_utilities-264-0-0-production-enus/520849e5-9b41-4bae-b97b-d269cc2fce83/images/icon_note.png)

Note You cannot use the enhanced data model with the managed package data model.

The enhanced data model is a combination of standard Salesforce objects and Energy and Utilities Cloud objects. See [Energy and Utilities Cloud Standard Objects](https://developer.salesforce.com/docs/atlas.en-us.eu_developer_guide.meta/eu_developer_guide/eu_objects_overview.htm) and the these standard Salesforce objects:

- [Account Contact Relationship](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_accountcontactrelation.htm?q=account+contact)
- [Contact](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_contact.htm?q=account+contact)
- [Account](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_account.htm?q=account)
- [Product](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_product2.htm?q=product)
- [Contract](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_contract.htm?q=contract)
- [Account Account Relationship](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_accountrelationship.htm?q=accountaccount)
- [Address](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_address.htm?q=address)
- [Location](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_location.htm?q=location)

To access the objects in the enhanced data model, set up the Agent Console. Go to the Company Information page in Setup, and find out which Permission Set Licenses are available in your org.

See Also: [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=platform.users_permissionset_licenses_overview.htm&type=5&language=en_US)