Compare Tariff Plans and Enroll a Customer

You can enroll a customer in a suitable tariff plan using the Tariff Comparison feature.

1. Select the customer type and account.
   1. On the Tariff Comparison screen, select whether the customer is a New customer (Potential) or an Existing customer.
   2. If the customer is existing, select their customer account.
   3. If the customer is new, enter the customer details.
   4. Select Next.
2. Enter the customer details.
   1. On the Customer Details screen, select the customer's address from the dropdown list.
   2. Verify that Service points available at this address for electricity and gas displays.
   3. Select the service type the customer requires: Electricity, Gas, or Dual Fuel.
   4. If Electricity or Dual Fuel is selected, select the relevant electricity connection available.
   5. Select the customer's preferred consumption period: Annual or Monthly.
   6. Select the customer's estimated consumption for the service type: Low, Medium, High, or Actual Usage.
   7. Select the customer's payment method from the menu.
   8. Select Next.
3. Select a tariff plan.
   1. On the Select a Tariff plan to enroll screen, review the available tariff plans (for example, Green Energy Plan, Day Night plan, Std Domestic plan, Domestic plan). Each plan displays its estimated annual/monthly charge, a description, and a tariff breakdown.
   2. Select the tariff plan the customer wishes to enroll in.
   3. Select Next.
4. Select add-on products.
   1. On the Select Add On screen, select the add-on products and the quantity.
   2. Select Next.
5. Review order summary.
   1. On the Order Summary screen, review the selected tariff plan, add-on product prices, and the estimated charges.
   2. Verify the Customer Details including Billing Account, Customer Name, Email, and Contact Number.
   3. Review the Service Address.
   4. If the customer's billing address is the same as their service address, select the Same as Service Address checkbox. Otherwise, enter their City, Street, State, Postal Code, and Country.
   5. Under Additional Details, select the Expected Service Start Date using the calendar icon. The Payment Method displays.
   6. Select Submit Order.
6. Confirm the order submission.
   A confirmation screen appears indicatingRequest is submitted and displaying the Order ID.
7. Select OK.