Configure rules for how Dynamic Revenue Orchestrator (DRO) handles callouts and auto tasks that fail. Specify how often they're retried, at what intervals, and which queue they go to if they fatally fail.
Required Editions
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| Available in: Enterprise, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To configure Fallout: | System Administrator Profile |
To configure fallout rules:
- From Setup, in the Quick Find box, enter Fallout and SLA Settings, and select it.
- In the Fallout section, turn on the fallout settings, then click Configure.
- Click New.
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If necessary, enter the integration definition that the callout uses to integrate with the
external system.
If you leave the Integration Definition field blank, then the rule applies to all callouts or auto tasks that don't use more specific rules.
- For auto tasks, add a flow definition name.
- To set up retries, enter the retry policy, the retry intervals, and the retries allowed.
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Enter the queue where fatally failed steps are assigned.
The queue must have fulfillment steps as supported objects. From that queue, you can bulk retry or bulk complete the steps.
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If necessary, enter the error expected from the external system.
If you leave the Error Code field blank, then the rule applies to all callouts or auto tasks that don't use more specific rules.
Important If you're changing the rules after previously saving them, you must refresh the
Fulfillment Fallout Rules decision table to implement the new rules.