---
schema_version: "1"
id: ecbd0fde6d5679d81b950b4ff30c34f1fdf936190381b1be05ca5864f3c85055
title: Configure Fallout Rules
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/dro_configure_fallout_rules.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.dro_configure_fallout_rules.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 734c73dcdac57867b6140e50269cbbe5fcc0f078063ff4086d179881bb63cde6
description: Configure rules for how Dynamic Revenue Orchestrator (DRO) handles callouts and auto tasks that fail. Specify how often they're retried, at what intervals, and which queue they go to if they fatally fail.
products:
  - Revenue Cloud
release: "264"
---
# Configure Fallout Rules

Configure rules for how Dynamic Revenue Orchestrator (DRO) handles callouts and auto tasks that fail. Specify how often they're retried, at what intervals, and which queue they go to if they fatally fail.

### Required Editions

.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d94810e48">User Permissions Needed</th>
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        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d94810e48 ">To configure Fallout:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d94810e48 ">System Administrator Profile</td>
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      </table>

To configure fallout rules:

1. From Setup, in the Quick Find box, enter Fallout and SLA Settings, and select it.
2. In the Fallout section, turn on the fallout settings, then click **Configure**.
3. Click **New**.
4. If necessary, enter the integration definition that the callout uses to integrate with the external system.
    
    If you leave the Integration Definition field blank, then the rule applies to all callouts or auto tasks that don't use more specific rules.
5. For auto tasks, add a flow definition name.
6. To set up retries, enter the retry policy, the retry intervals, and the retries allowed.
    
    See: [Configure Fulfillment Step Retries](https://help.salesforce.com/s/articleView?id=ind.dro_configure_fulfillment_step_retries.htm&release=264.0.0&type=5 "Specify the number of times a failed fulfillment step tries again after failing, and how long it waits before each retry. You can even stagger the time between retries, so that, for example, it retries right away, then again in five minutes, and again in 20 minutes.").
7. Enter the queue where fatally failed steps are assigned.
    
    The queue must have fulfillment steps as supported objects. From that queue, you can bulk retry or bulk complete the steps.
8. If necessary, enter the error expected from the external system.
    
    If you leave the Error Code field blank, then the rule applies to all callouts or auto tasks that don't use more specific rules.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-revenue-264-0-0-production-enus/91ca99c6-d5c8-4986-b961-c6b7801e0d0d/images/icon_important.png)

Important If you're changing the rules after previously saving them, you must refresh the Fulfillment Fallout Rules decision table to implement the new rules.

#### See Also

- [Create an Integration Definition](https://help.salesforce.com/s/articleView?id=ind.consumption_framework_integration_definitions.htm&type=5&language=en_US)
- [Refresh a Decision Table](https://help.salesforce.com/s/articleView?id=ind.concept_decision_table_refresh.htm&type=5&language=en_US)