You can deactivate and delete a CRM Analytics template configuration that you no longer need.
Required Editions
| Available in: Lightning Experience |
| User Permissions Needed | |
|---|---|
| To activate a CRM Analytics template configuration: | Scoring Framework Admin |
- From Setup, in the Quick Find box, enter Industries Cloud Einstein, and then select Scoring Framework.
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To deactivate a template configuration, click
on the template configuration’s card, and select
Deactivate.
Deactivating the template configuration deletes the AI Accelerator use case and CRM Analytics app. The deactivation takes some time to complete. - If the deactivation fails, you can retry deactivating it by clicking Retry on the template configuration’s card.
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After the template configuration is deactivated, to delete it, click on the template
configuration’s card, and select Delete.
You can delete a draft or inactive template configuration or a template configuration that failed to activate or deactivate.