When serving an account, telesales reps can leverage all Agentforce for Consumer Goods
use cases from the desktop app.
Required Editions
|
Available in: Lightning Experience
Available in: Agentforce 1, Einstein 1, Enterprise, and
Unlimited editions with Consumer Goods
Cloud Retail Execution and Agentforce for Consumer Goods Cloud add-on
licenses.
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Provide agent access to your users by using profiles or permission sets. Use either the Agent
Access tab on the Agent Details page or the Setup pages for permission sets and profiles. See
Manage Employee Agent Access.
Telesales reps can click the Ask Agentforce icon on the top right in the Consumer Goods Cloud
for Service app (Telesales app) and choose the Customer Service Assistance. They can type
their questions (prompt) in the Agentforce chatbox and get the desired response.
