---
schema_version: "1"
id: 9cb5730efc295140b29a8969e4ac5cf25d1c627d48fcbeaef01dc15a004c63d9
title: Work with Your Customer Service Assistance Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/customer_service_assistance_service_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.customer_service_assistance_service_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 633b2dec6d4e7c484aaba26788a53fd56caa389e28fceb2223a3b4da73440336
description: When serving an account, telesales reps can leverage all Agentforce for Consumer Goods use cases from the desktop app.
products:
  - Consumer Goods
release: "264"
---
# Work with Your Customer Service Assistance Agent

When serving an account, telesales reps can leverage all Agentforce for Consumer Goods use cases from the desktop app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: Lightning Experience </p>
            <p style="margin-bottom:0;">Available in: <strong>Agentforce 1</strong>, <strong>Einstein 1</strong>, <strong>Enterprise</strong>, and
              <strong>Unlimited</strong> editions with Consumer Goods
              Cloud Retail Execution and Agentforce for Consumer Goods Cloud add-on
              licenses.
            </p>
          </td>

        </tr>
      </tbody>
    </table>

Provide agent access to your users by using profiles or permission sets. Use either the Agent Access tab on the Agent Details page or the Setup pages for permission sets and profiles. See [Manage Employee Agent Access](https://help.salesforce.com/s/articleView?id=ai.agent_manage_aea_access.htm&type=5&language=en_US).

Telesales reps can click the Ask Agentforce icon on the top right in the Consumer Goods Cloud for Service app (Telesales app) and choose the Customer Service Assistance. They can type their questions (prompt) in the Agentforce chatbox and get the desired response.

![CG agent on telesales app for schedule visit scenario](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/consumer_goods_retail_admin/images/retail_agent_telesales_app.png)

![CG agent on telesales app for product recommendations](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_admin-264-0-0-production-enus/5bb7d7f5-119d-42d0-8596-95e762837019/consumer_goods_retail_admin/images/retail_agent_telesales_app_2.png)