Use this guide to diagnose and resolve common EPC issues. This covers Generate Compile Data job failures, batch job errors, attribute and override issues, configuration issues, deployment issues, and performance issues.
- Generate Compile Data Job Failures
Identify and resolve common Generate Compile Data job failures caused by data issues such as JSON parsing errors, null rule fields, and missing Price Book Entry records. - Batch Job Failures
Fix EPCProductAttribJSONBatchJob failures caused by a List to Map conversion error due to mismatched ValueDataType__c on AttributeAssignment__c records. - Attribute and Override Issues
Resolve common attribute and override issues in Industries CPQ, such as null override values, STRING_TOO_LONG errors, Bulk Replace Job failures, and attributes not displaying in the cart. - Product Designer Issues
Fix products that can't be opened in Product Designer due to a RecordTypeId error on Product2 records. - Configuration and Settings Issues
Resolve attribute picklist values that display in the wrong order by updating the AttributeValueDisplaySortMode setting in CPQ Configuration Setup.