Order Management Process Flow

Industries Order Management offers comprehensive functionality across the two main parts of the order management process flow.

This functionality includes the following elements:

• Order Decomposition

• Order Orchestration

This image shows the entire process flow for Order Management:

Order Management High-Level Process Flow

An order goes through the following stages:

1. Captured order input to OM: Commercial Orders are submitted into the system from Salesforce Industries CPQ, where they're enriched with technical details using rules defined in the shared catalog.
   

   Note

   To ensure a valid structure, orders must be created using Salesforce Industries CPQ.

2. Fulfillment requests: Next, Order Management's decomposition process creates a set of fulfillment requests containing technical specifications that represent the product and services to be fulfilled.
3. Orchestration engine: The Orchestration engine then dynamically builds and executes a plan for the order. Plan execution takes into account task dependencies that were defined at design time.
4. Downstream systems: As each task executes, connections to the various fulfillment systems are established and data is exchanged. Common examples include billing and inventory systems.
5. Lifecycle management: The lifecycle of the order is managed until all workflow steps are complete.
6. Completed order: A notification that the order is complete is then sent to the originating system.