---
schema_version: "1"
id: 8d05867bfa9d5fc479048e9bf294ec8cb18c58eaf3b921150a3d3c98f00d792b
title: Order Management Process Flow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_order_management_process_flow_229620.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_order_management_process_flow_229620.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ca5d46e6ea787e6aaa9f2284b78b00ff59089a52fe87793178e08bb14511c75f
description: Industries Order Management offers comprehensive functionality across the two main parts of the order management process flow.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Order Management Process Flow

Industries Order Management offers comprehensive functionality across the two main parts of the order management process flow.

This functionality includes the following elements:

- Order Decomposition
- Order Orchestration

This image shows the entire process flow for Order Management:

**Order Management High-Level Process Flow**

![The Order Management Flow](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om_high_level_processflow.png)

An order goes through the following stages:

1. Captured order input to OM: Commercial Orders are submitted into the system from Salesforce Industries CPQ, where they're enriched with technical details using rules defined in the shared catalog.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/images/icon_note.png)
    
    Note
    
    To ensure a valid structure, orders must be created using Salesforce Industries CPQ.
2. Fulfillment requests: Next, Order Management's decomposition process creates a set of fulfillment requests containing technical specifications that represent the product and services to be fulfilled.
3. Orchestration engine: The Orchestration engine then dynamically builds and executes a plan for the order. Plan execution takes into account task dependencies that were defined at design time.
4. Downstream systems: As each task executes, connections to the various fulfillment systems are established and data is exchanged. Common examples include billing and inventory systems.
5. Lifecycle management: The lifecycle of the order is managed until all workflow steps are complete.
6. Completed order: A notification that the order is complete is then sent to the originating system.