MSM:Runtime:Agent

Allows the user to access the Mobile Subscription Management agent console, the underlying actions and processes, and the shopping cart and checkout process. This permission set should be assigned to service agent users.

Object Level Access

Recommended level of access for the objects that are part of the MSM:Runtime:Agent permission set.

Object

Access

Account

Read, Create, Update

Account Contact Relationship

Read, Create, Update

Account Hold

Read, Create, Update

Asset

Read

Cart

Read, Create, Update, Delete

Case

Read, Create, Update

Catalog

Read

Catalog Product Relationship

Read

Contact

Read, Create, Update

Customer Interaction

Read, Create, Update

Customer Interaction Topic

Read, Create, Update

Fulfilment Request Line

Read

Individual

Read, Create, Update

Number Inventory

Read, Update

Orchestration Item

Read, Update

Order

Read, Create, Update

OrderItem

Read, Create, Update

PackageLicense

Read

PricebookEntry

Read

Product2

Read

Sim Inventory

Read, Update

Subscription

Read, Create, Update

User

Read, Create, Update

UserPackageLicense

Read, Create, Update

Vlocity Attribute

Read

Vlocity Object Field Attribute

Read

Other Access

In addition to object-level access, users of the MSM:Runtime:Agent permission set also have access to Apex classes, custom metadata, applications, system permissions, and so on. Here's the complete list of recommended permissions.

  • Apex Classes

    • B2CCmexAbstractionRequestController

    • B2CCmexAccessBasedMatrixxController

    • B2CCmexBooleanExpression

    • B2CCmexCommunityUserLoginFlow

    • B2CCmexCopyBaseChargePricingPlanStepImpl

    • B2CCmexEligibilityRuleController

    • B2CCmexGetFieldDataTypeAndSetValue

    • B2CCmexGetInventoryDetails

    • B2CCmexGetValue

    • B2CCmexImportDataBatch

    • B2CCmexImportDataController

    • B2CCmexJoinAndCheckoutJourney

    • B2CCmexOMLoggingSystemInterface

    • B2CCmexOMVIPCalloutSystemInterface

    • B2CCmexProcessProductsAndAttributes

    • B2CCmexTestFramework

    • B2CCmexUtilCreateTestData

    • B2CCmexWarmUpServiceGetAndMatchData

    • DefaultGenerateGlobalKeyImplementation

    • FieldMapperImplementation

    • IntegrationProcedureService

  • Apex Pages

    • B2CCmexBulkPreProvisionData

    • B2CCmexImportData

  • Application

    • Service Console

  • Flexi Page Access

    • vlocity_ap__SFI_Account

    • vlocity_ap__SFI_Services

    • vlocity_ap__shop

    • vlocity_ap__Shopping_Cart

  • Custom Metadata Access

    • vlocity_ap__VPLAbstractionLayerSetup__mdt

    • vlocity_ap__VPL_Console_Actions__mdt

    • vlocity_ap__VPL_Metadata_Config__mdt

  • System Permissions

    • API Enabled

    • Assign Permission Sets

    • Reset User Passwords and Unlock Users

    • Send Email

    • View All Users