---
schema_version: "1"
id: ba44de426d32204d53d263051e058e4ff222632e78d9d223f3a57af87ae1ee3a
title: MSM:Runtime:Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_msm_runtime_agent_244498.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_msm_runtime_agent_244498.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: abca61e0a692423c36e1781dbe1dc7f274f6bcfdf1ccd9bf4f563b4116a8c9b2
description: Allows the user to access the Mobile Subscription Management agent console, the underlying actions and processes, and the shopping cart and checkout process. This permission set should be assigned to service agent users.
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# MSM:Runtime:Agent

Allows the user to access the Mobile Subscription Management agent console, the underlying actions and processes, and the shopping cart and checkout process. This permission set should be assigned to service agent users.

## Object Level Access

Recommended level of access for the objects that are part of the MSM:Runtime:Agent permission set.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d354743e40">
              <p style="margin-bottom:0;">Object</p>
            </th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d354743e46">
              <p style="margin-bottom:0;">Access</p>
            </th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Account</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Account Contact Relationship</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Account Hold</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Asset</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Cart</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Case</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Catalog</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Catalog Product Relationship</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Contact</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Customer Interaction</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Customer Interaction Topic</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Fulfilment Request Line</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Individual</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Number Inventory</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Orchestration Item</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Order</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">OrderItem</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">PackageLicense</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">PricebookEntry</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Product2</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Sim Inventory</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Subscription</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">User</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">UserPackageLicense</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Vlocity Attribute</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e40 ">
              <p style="margin-bottom:0;">Vlocity Object Field Attribute</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d354743e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
        </tbody>
      </table>

## Other Access

In addition to object-level access, users of the MSM:Runtime:Agent permission set also have access to Apex classes, custom metadata, applications, system permissions, and so on. Here's the complete list of recommended permissions.

- Apex Classes
    
    - B2CCmexAbstractionRequestController
    - B2CCmexAccessBasedMatrixxController
    - B2CCmexBooleanExpression
    - B2CCmexCommunityUserLoginFlow
    - B2CCmexCopyBaseChargePricingPlanStepImpl
    - B2CCmexEligibilityRuleController
    - B2CCmexGetFieldDataTypeAndSetValue
    - B2CCmexGetInventoryDetails
    - B2CCmexGetValue
    - B2CCmexImportDataBatch
    - B2CCmexImportDataController
    - B2CCmexJoinAndCheckoutJourney
    - B2CCmexOMLoggingSystemInterface
    - B2CCmexOMVIPCalloutSystemInterface
    - B2CCmexProcessProductsAndAttributes
    - B2CCmexTestFramework
    - B2CCmexUtilCreateTestData
    - B2CCmexWarmUpServiceGetAndMatchData
    - DefaultGenerateGlobalKeyImplementation
    - FieldMapperImplementation
    - IntegrationProcedureService
- Apex Pages
    
    - B2CCmexBulkPreProvisionData
    - B2CCmexImportData
- Application
    
    - Service Console
- Flexi Page Access
    
    - vlocity\_ap\_\_SFI\_Account
    - vlocity\_ap\_\_SFI\_Services
    - vlocity\_ap\_\_shop
    - vlocity\_ap\_\_Shopping\_Cart
- Custom Metadata Access
    
    - vlocity\_ap\_\_VPLAbstractionLayerSetup\_\_mdt
    - vlocity\_ap\_\_VPL\_Console\_Actions\_\_mdt
    - vlocity\_ap\_\_VPL\_Metadata\_Config\_\_mdt
- System Permissions
    
    - API Enabled
    - Assign Permission Sets
    - Reset User Passwords and Unlock Users
    - Send Email
    - View All Users