The Multiplay Subscription Management Customer persona allows access to the Customer Self-service Portal of Multiplay Subscription Management, the underlying actions, and processes. By default, Multiplay Subscription Management creates this persona when you onboard a customer through the Explore and Join workflow. You don't need to explicitly create users with this persona. This section describes how this persona is used and what permissions and other access rules are assigned.
What Can an MSM Customer Persona Do?
What this persona can do depends on the permissions that you assign to them. Here is the recommended set of actions that the MSM Customer persona performs:
-
Access the customer self-service portal
-
View and manage their account
VIPs Used to Assign Customer Personas
The following VIPs assign the permissions and permission set groups to customer persona users:
-
SFI-AssignPermissionSets called by the SFI-CheckoutAndJoin workflow
- Permissions Assigned to MSM Customer Persona
Multiplay Subscription Management automatically creates and assigns the required permissions set licenses, managed permission sets, and object-level permissions as recommended in the sample permission sets.