EnergyRuntimeService

Enables the service agent user to perform job functions, such as identifying the caller, adding meter readings, and managing user complaints and requests.

Object Level Access

The table lists the recommended level of access for the objects that are part of the EnergyRuntimeService permission set.

Object	Access
Account	Read, Create, Update
Asset	Read, Create, Update
Case	Read, Create, Update
Contact	Read, Create, Update
Contract	Read
Opportunity	Read, Create
Order	Read, Create
Product2	Read
Quote	Read
vlocity_cmt__AccountBalance__c	Read
vlocity_cmt__AttributeAssignment__c	Read, Create, Update, Delete
vlocity_cmt__AttributeCategory__c	Read, Create, Update, Delete
vlocity_cmt__Attribute__c	Read, Create, Update, Delete
vlocity_cmt__CustomerInteraction__c	Read, Create, Update, Delete
vlocity_cmt__VlocityAction__c	Read, Create, Update, Delete
vlocity_cmt__InventoryItem__c	Read, Create, Update, Delete
vlocity_cmt__PaymentMethod__c	Read
vlocity_cmt__PaymentPlan__c	Read, Create, Update
vlocity_cmt__Premises__c	Read
vlocity_cmt__RelationshipGraph__c	Read
vlocity_cmt__ServicePoint__c	Read, Create, Update, Delete
vlocity_cmt__StatementLineItem__c	Read
vlocity_cmt__Statement__c	Read, Create, Update, Delete
vlocity_cmt__ObjectClass__c	Read
vlocity_cmt__VlocitySearchWidgetActionsSetup__c (Vlocity Interaction Launcher Action)	Read, Create, Update, Delete
vlocity_cmt__VlocitySearchWidgetSetup__c (Vlocity Interaction Launcher)	Read, Create, Update, Delete

Other Access

In addition to object-level access, users require access to these components:

Apex Classes:
- vlocity_cmt__APIGraphV1Controller
- vlocity_cmt__LookupRequestResultController
- vlocity_cmt__RelationshipGraphController
- vlocity_cmt__ActionDisplayController
- vlocity_cmt__BusinessProcessController
- vlocity_cmt__BusinessProcessDisplayController
- vlocity_cmt__ComponentController
- vlocity_cmt__DefaultDROmniScriptIntegration
- vlocity_cmt__DefaultFetchPicklistOptionsImpl
- vlocity_cmt__DefaultOmniScriptEditBlock
- vlocity_cmt__FlexCardController
- vlocity_cmt__FlexRuntime
- vlocity_cmt__ITrigger
- vlocity_cmt__IntegrationProcedureService
- vlocity_cmt__LWCCardController
- vlocity_cmt__LWCDatasource
- vlocity_cmt__LWCDesignerController
- vlocity_cmt__NewportUtilities
- vlocity_cmt__PlatformObjectMappings
Apex Pages:
- vlocity_cmt__CustomLabelTranslation
- vlocity_cmt__SessionPage
- vlocity_cmt__UserCustomLabels
- vlocity_cmt__picklistTranslationPage
Custom Metadata Access: vlocity_cmt__VPLExpress__mdt
Record Type:
- Account.vlocity_cmt__Billing
- Account.vlocity_cmt__Business
- Account.vlocity_cmt__Consumer
- Account.vlocity_cmt__Service
- vlocity_cmt__InventoryItem__c.vlocity_cmt__InventoryItem
System Permissions:
- LightningConsoleAllowedForUser
- LightningExperienceUser
- EditEvent
- EditTask
- API Enabled