---
schema_version: "1"
id: 389b50c132b520ab8870060f7e4bb49cdf280d24a53961dcbdaa818dee59bcdb
title: EnergyRuntimeService
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_energyruntimeservice_245912.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_energyruntimeservice_245912.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c339b452d2fb9e342f44d12c3f5341272a16ae5f68440876cffe3659c9169c0a
description: Enables the service agent user to perform job functions, such as identifying the caller, adding meter readings, and managing user complaints and requests.
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# EnergyRuntimeService

Enables the service agent user to perform job functions, such as identifying the caller, adding meter readings, and managing user complaints and requests.

## Object Level Access

The table lists the recommended level of access for the objects that are part of the EnergyRuntimeService permission set.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d160720e40">
              <p style="margin-bottom:0;">Object</p>
            </th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d160720e46">
              <p style="margin-bottom:0;">Access</p>
            </th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Account</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Asset</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Case</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Contact</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Contract</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Opportunity</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Order</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Product2</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">Quote</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__AccountBalance__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__AttributeAssignment__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__AttributeCategory__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__Attribute__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__CustomerInteraction__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__VlocityAction__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__InventoryItem__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__PaymentMethod__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__PaymentPlan__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__Premises__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__RelationshipGraph__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__ServicePoint__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__StatementLineItem__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__Statement__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__ObjectClass__c</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__VlocitySearchWidgetActionsSetup__c
                (Vlocity Interaction Launcher Action)</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e40 ">
              <p style="margin-bottom:0;">vlocity_cmt__VlocitySearchWidgetSetup__c (Vlocity
                Interaction Launcher)</p>
            </td>

            <td data-label="Access" class="slds-cell-wrap" style="vertical-align:top;" headers="d160720e46 ">
              <p style="margin-bottom:0;">Read, Create, Update, Delete</p>
            </td>

          </tr>
        </tbody>
      </table>

## Other Access

In addition to object-level access, users require access to these components:

- Apex Classes:
    
    - vlocity\_cmt\_\_APIGraphV1Controller
    - vlocity\_cmt\_\_LookupRequestResultController
    - vlocity\_cmt\_\_RelationshipGraphController
    - vlocity\_cmt\_\_ActionDisplayController
    - vlocity\_cmt\_\_BusinessProcessController
    - vlocity\_cmt\_\_BusinessProcessDisplayController
    - vlocity\_cmt\_\_ComponentController
    - vlocity\_cmt\_\_DefaultDROmniScriptIntegration
    - vlocity\_cmt\_\_DefaultFetchPicklistOptionsImpl
    - vlocity\_cmt\_\_DefaultOmniScriptEditBlock
    - vlocity\_cmt\_\_FlexCardController
    - vlocity\_cmt\_\_FlexRuntime
    - vlocity\_cmt\_\_ITrigger
    - vlocity\_cmt\_\_IntegrationProcedureService
    - vlocity\_cmt\_\_LWCCardController
    - vlocity\_cmt\_\_LWCDatasource
    - vlocity\_cmt\_\_LWCDesignerController
    - vlocity\_cmt\_\_NewportUtilities
    - vlocity\_cmt\_\_PlatformObjectMappings
- Apex Pages:
    
    - vlocity\_cmt\_\_CustomLabelTranslation
    - vlocity\_cmt\_\_SessionPage
    - vlocity\_cmt\_\_UserCustomLabels
    - vlocity\_cmt\_\_picklistTranslationPage
- Custom Metadata Access: vlocity\_cmt\_\_VPLExpress\_\_mdt
- Record Type:
    
    - Account.vlocity\_cmt\_\_Billing
    - Account.vlocity\_cmt\_\_Business
    - Account.vlocity\_cmt\_\_Consumer
    - Account.vlocity\_cmt\_\_Service
    - vlocity\_cmt\_\_InventoryItem\_\_c.vlocity\_cmt\_\_InventoryItem
- System Permissions:
    
    - LightningConsoleAllowedForUser
    - LightningExperienceUser
    - EditEvent
    - EditTask
    - API Enabled