Communications Cloud Sample Permission Sets

Provide your users access to just what they need to complete their jobs with sample permission sets.

We've created permission sets that you can assign to your users to give them access only to the information they need and nothing else. We recommend these sample permission sets so that you can quickly and easily grant just the right access to your users. Each permission set grants a different level of access to a different set of objects and fields.

The table lists the recommended sample permission sets and the associated high-level descriptions.

Sample Permission Set

Description

ESM:Runtime

Allows access to the Enterprise Sales Management application within Communications Cloud.

MSM:Runtime:Agent

Allows the user to access the Mobile Subscription Management agent console, the underlying actions and processes, and the shopping cart and checkout process. This permission set should be assigned to service agent users.

MSM:Runtime:Customer

Allows the user to access the Mobile Subscription Management customer self service portal. This permission set should be assigned to customer users.

  • ESM:Runtime
    Allows access to the Enterprise Sales Management application within Communications Cloud.
  • MSM:Runtime:Agent
    Allows the user to access the Mobile Subscription Management agent console, the underlying actions and processes, and the shopping cart and checkout process. This permission set should be assigned to service agent users.
  • MSM:Runtime:Customer
    Allows the user to access the Mobile Subscription Management customer self service portal. This permission set should be assigned to customer users.