---
schema_version: "1"
id: d4650a80713ea4c1a9f394c2aac8afabe82832b5f965c97d2e2bbba59d147f13
title: Communications Cloud Sample Permission Sets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_communications_cloud_sample_permission_sets_244238.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_communications_cloud_sample_permission_sets_244238.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6e3a67a5141b1bbb18b2112a09afaeb666834f8d32d7e1bd9c0104a082d38422
description: Provide your users access to just what they need to complete their jobs with sample permission sets.
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# Communications Cloud Sample Permission Sets

Provide your users access to just what they need to complete their jobs with sample permission sets.

We've created permission sets that you can assign to your users to give them access only to the information they need and nothing else. We recommend these sample permission sets so that you can quickly and easily grant just the right access to your users. Each permission set grants a different level of access to a different set of objects and fields.

The table lists the recommended sample permission sets and the associated high-level descriptions.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col>
          <col>
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          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d229248e40">
              <p style="margin-bottom:0;">Sample Permission Set</p>
            </th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d229248e46">
              <p style="margin-bottom:0;">Description</p>
            </th>
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        </thead>
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          <tr class="">
            <td data-label="Sample Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d229248e40 ">
              <p style="margin-bottom:0;">ESM:Runtime</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d229248e46 ">
              <p style="margin-bottom:0;">Allows access to the&nbsp;Enterprise Sales
                Management&nbsp;application within Communications
                Cloud.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Sample Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d229248e40 ">
              <p style="margin-bottom:0;">MSM:Runtime:Agent</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d229248e46 ">
              <p style="margin-bottom:0;">Allows the user to access the&nbsp;Mobile Subscription
                Management agent console, the underlying actions and
                processes, and the shopping cart and checkout process. This permission
                set should be assigned to service agent users.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Sample Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d229248e40 ">
              <p style="margin-bottom:0;">MSM:Runtime:Customer</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d229248e46 ">
              <p style="margin-bottom:0;">Allows the user to access the&nbsp;Mobile Subscription
                Management&nbsp;customer self service portal. This permission set
                should be assigned to customer users.</p>
            </td>

          </tr>
        </tbody>
      </table>

- **[ESM:Runtime](https://help.salesforce.com/s/articleView?id=ind.comms_t_esm_runtime_244269.htm&release=264.0.0&type=5)**  
    Allows access to the Enterprise Sales Management application within Communications Cloud.
- **[MSM:Runtime:Agent](https://help.salesforce.com/s/articleView?id=ind.comms_t_msm_runtime_agent_244498.htm&release=264.0.0&type=5)**  
    Allows the user to access the Mobile Subscription Management agent console, the underlying actions and processes, and the shopping cart and checkout process. This permission set should be assigned to service agent users.
- **[MSM:Runtime:Customer](https://help.salesforce.com/s/articleView?id=ind.comms_t_msm_runtime_customer_244737.htm&release=264.0.0&type=5)**  
    Allows the user to access the Mobile Subscription Management customer self service portal. This permission set should be assigned to customer users.