A timeline shows data in a base (or primary) object with related objects in such a way that users can make visual sense of it as a sequence of events happening over time. Determine what information appears on the timeline by choosing the base object and the related objects.
In Communications Service Console, we’ve preconfigured the timeline that has the API name
B2B_Account_Timeline.
| Object Type | Object Name |
|---|---|
| Base Object |
|
| Related Objects |
|
You can customize the preconfigured timeline, or create your own timelines.
To customize a timeline, deactivate it. Then make your modifications and reactivate it.
- From Setup, in the Quick Find box, enter Timeline, and then select Timeline.
-
Click
to expand the Actions menu for the Timeline that you want to customize.
-
Select Deactivate.
You can now edit the timeline.
- Select Edit and configure the timeline as needed.
- Select Activate.
-
Select Deactivate.