---
schema_version: "1"
id: fc7739a28c43f4035bb21aaccc489a1364e46aa4143157e0fde5c1abb48ef754
title: Set Up and Customize the Communications Timeline
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_set_up_and_customize_the_communications_timeline.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_set_up_and_customize_the_communications_timeline.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 44d3bee94c1dd4ccf12b56a45ea5cc79f543015b84df4cfb34c9ee85fc5befcf
description: A timeline shows data in a base (or primary) object with related objects in such a way that users can make visual sense of it as a sequence of events happening over time. Determine what information appears on the timeline by choosing the base object and the related objects.
products:
  - Communications
release: "264"
---
# Set Up and Customize the Communications Timeline

A timeline shows data in a base (or primary) object with related objects in such a way that users can make visual sense of it as a sequence of events happening over time. Determine what information appears on the timeline by choosing the base object and the related objects.

In Communications Service Console, we’ve preconfigured the timeline that has the API name `B2B_Account_Timeline`.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d89883e44">Object Type</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d89883e47">Object Name</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Object Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d89883e44 ">Base Object</td>

            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d89883e47 "><a name="comms_set_up_and_customize_the_communications_timeline__ul_gvx_lsb_wbc"><!-- --></a>
              <ul id="comms_set_up_and_customize_the_communications_timeline__ul_gvx_lsb_wbc">
                <li>
                  <p>Account</p>
                </li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d89883e44 ">Related Objects</td>

            <td data-label="Object Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d89883e47 "><a name="comms_set_up_and_customize_the_communications_timeline__ul_hvx_lsb_wbc"><!-- --></a>
              <ul id="comms_set_up_and_customize_the_communications_timeline__ul_hvx_lsb_wbc">
                <li>
                  <p>Engagement Interaction</p>
                </li>

                <li>
                  <p>Engagement Topic</p>
                </li>

                <li>
                  <p>Order</p>
                </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

You can customize the preconfigured timeline, or create your own timelines.

To customize a timeline, deactivate it. Then make your modifications and reactivate it.

1. From Setup, in the Quick Find box, enter Timeline, and then select **Timeline**.
2. Click ![Action menu](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/actions_icon_esm.png) to expand the Actions menu for the Timeline that you want to customize.
    1. Select **Deactivate**.
        
        You can now edit the timeline.
    2. Select **Edit** and configure the timeline as needed.
    3. Select **Activate**.

#### See Also

- [How Timeline Works in Salesforce](https://help.salesforce.com/s/articleView?id=ind.timeline_background.htm&language=en_US)