The Service Level Objective Insights for Asset subagent helps service reps in your
organization to fetch the analysis of service level objectives of an asset for the service
degradation. The analysis compares the service level objective compliance criteria against the
network usage data. For example, a service rep at Global Corp received a service degradation query
from a customer. The service rep then uses the action associated with this subagent to resolve the
customer's queries.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions with
the Agentforce for Communications add-on |
| User Permissions Needed |
| To enable agents: |
Manage AI Agents AND the admin user permission for the agent type you want to
create
OR
Customize Application
|
| To build and manage agents: |
Manage Agentforce Service Agents AND Manage AI Agents
OR
Customize
Application
|
| To use agent actions: |
Einstein for Communications |
Included Agent Actions
This is the agent action included in this subagent to run the jobs requested by service
reps.
Examples of Utterances That Trigger This Subagent
These are some examples of utterances classified to this subagent.
- “Get the full SLO analysis of <asset_id> for today.”
- “Show an SLO health summary for the SD-WAN hub asset <asset_id>.”
- “Give me the SLO compliance analysis for <asset_id>.”
- “Retrieve SLO status and key metrics for asset <asset_id>.”
- “Provide asset compliance criteria and analysis for <asset_id>.”
