---
schema_version: "1"
id: 89475bc25504966dff7fc45d512b1cd34f08c0e6bbe24dcd90bf3972b5c303d4
title: Service Level Objective Insights for Asset Subagent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_service_level_objective_insights_for_asset_topic.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_service_level_objective_insights_for_asset_topic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a8ae663c6cc1fd5bcc93121853a08d005e83416db9416c79a77bb4656c020247
description: The Service Level Objective Insights for Asset subagent helps service reps in your organization to fetch the analysis of service level objectives of an asset for the service degradation. The analysis compares the service level objective compliance criteria against the network usage data. For example, a service rep at Global Corp received a service degradation query from a customer. The service rep then uses the action associated with this subagent to resolve the customer's queries.
products:
  - Communications
release: "264"
---
# Service Level Objective Insights for Asset Subagent

The Service Level Objective Insights for Asset subagent helps service reps in your organization to fetch the analysis of service level objectives of an asset for the service degradation. The analysis compares the service level objective compliance criteria against the network usage data. For example, a service rep at Global Corp received a service degradation query from a customer. The service rep then uses the action associated with this subagent to resolve the customer's queries.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Communications add-on</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d83697e67">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d83697e67 ">To enable agents:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d83697e67 ">
            <p>Manage AI Agents AND the admin user permission for the agent type you want to
              create</p>
            <p>OR</p>
            <p style="margin-bottom:0;">Customize Application</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d83697e67 ">To build and manage agents:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d83697e67 ">
            <p>Manage Agentforce Service Agents AND Manage AI Agents</p>
            <p>OR</p>
            <p style="margin-bottom:0;">Customize
              Application</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d83697e67 ">To use agent actions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d83697e67 ">Einstein for Communications</td>

        </tr>
      </tbody>
    </table>

## Included Agent Actions

This is the agent action included in this subagent to run the jobs requested by service reps.

 
| Included Agent Action | description |
| --- | --- |
| [Get Service Level Objective Insights For Asset](https://help.salesforce.com/s/articleView?id=ai.agent_ref_comms_get_service_level_objective_insights_for_asset.htm&language=en_US) | Retrieves the service level objective insights for an asset based on the asset record input. |

## Examples of Utterances That Trigger This Subagent

These are some examples of utterances classified to this subagent.

- “Get the full SLO analysis of <asset\_id> for today.”
- “Show an SLO health summary for the SD-WAN hub asset <asset\_id>.”
- “Give me the SLO compliance analysis for <asset\_id>.”
- “Retrieve SLO status and key metrics for asset <asset\_id>.”
- “Provide asset compliance criteria and analysis for <asset\_id>.”

To use Service Level Objective Insights for Asset subagent with Communications Service Console, see [Gain Deeper Insights into Service Level Objective Using Agentforce](https://help.salesforce.com/s/articleView?id=ind.comms_gain_deeper_insights_into_service_level_objective_using_agentforce.htm&release=264.0.0&type=5 "When customers contact you about service degradation, use Agentforce to get service level objective (SLO) insights from Data 360. For example, when usage data indicates that SLO thresholds are exceeded, Agentforce analyzes the specific times and frequency of these breaches. It calculates the number of intervals where the asset was non-compliant and the percentage of time the asset’s performance didn’t meet the SLO.").

#### See Also

- [Agents and Data Usage](https://help.salesforce.com/s/articleView?id=ai.copilot_data_usage.htm&language=en_US)