Order Statuses in CPQ

Ready To Submit (Draft)

The order is created and is ready for order capture. It is not submitted to order management.

In Progress

The order is submitted to order management, and order management has accepted the order for fulfillment.

Activated

The order was submitted. and order management has fulfilled the order. This is one of the final states.

Cancel Requested

The order was submitted to order management, and order management had accepted it. But you want to cancel the order. The system creates a supplemental order for cancellation and submits it to OM.

Canceled

Prior to Winter '20, canceling an order creates a supplemental order with the intent of canceling the original order. When the supplemental order is accepted by OM the original order is assigned a status of Canceled while the supplemental order is assigned a status of Completed.

For Winter '20 and later, the system creates a supplemental order with the intent of canceling the original order. When the supplemental order is canceled the original order is superseded.

Queued

The order is submitted and queued for order fulfillment.

Amend Requested

The original order was submitted to order management and accepted for fulfillment. You then amend the in-flight order. A supplemental order with an intent to amend is created and is submitted to order management.

Superseded

The supplemental order is fulfilled successfully. When an order has a supplemental order that order management accepts for the fulfillment, the original order is assigned a status of Superseded.

See Amend In-Flight Orders in LWC or Amend In-Flight Orders (for Angular JS interface).

Rejected

The order is rejected by order management as the order passed Point of No Return (PONR).

See In-Flight Amendments.

Frozen

The order can no longer be changed. An order has this status between a request for a cancel or amend and the creation of a supplemental order. An order might have this status for a short time, and you might not this status.

Submitted

The order is submitted, and order management responds with the Provisionally Accepted message, which indicates that order management accepts the order for further processing before completing the fulfillment process.

Discarded

The system discards the supplemental order when you do not intend to proceed with the changes you made to the order. The original in-flight order is activated for order fulfillment.