---
schema_version: "1"
id: 5f9083b7332b6cbb6849f3e801df0bc49e96ba2380fef76ba49e98f5facbdf12
title: Order Statuses in CPQ
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_order_statuses_in_cpq.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_order_statuses_in_cpq.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 09aa677dafed8430a5a45174d0dfd2ce209ae8fedddebdda3da3233995aeddbe
description: In Industries CPQ, an order changes status several times before order management processes and fulfills the order. The following table lists the available order statuses in Industries CPQ.
products:
  - Communications
  - Media
  - Energy and Utilities
release: "264"
---
# Order Statuses in CPQ

In Industries CPQ, an order changes status several times before order management processes and fulfills the order. The following table lists the available order statuses in Industries CPQ.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d233067e32">
            <p style="margin-bottom:0;">Order Status</p>
          </th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d233067e38">
            <p style="margin-bottom:0;">Indicates that...</p>
          </th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Ready To Submit (Draft)</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The order is created and is ready for order capture. It is not
              submitted to order management.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">In Progress</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The order is submitted to order management, and order management
              has accepted the order for fulfillment.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Activated</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The order was submitted. and order management has fulfilled the
              order. This is one of the final states.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Cancel Requested</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The order was submitted to order management, and order
              management had accepted it. But you want to cancel the order. The
              system creates a supplemental order for cancellation and submits it to
              OM.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Canceled</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p>Prior to Winter '20, canceling an
              order creates a supplemental order with the intent of canceling the
              original order. When the supplemental order is accepted by OM the
              original order is assigned a status of Canceled while the supplemental
              order is assigned a status of Completed.</p>
            <p style="margin-bottom:0;">For Winter '20 and later, the system creates a
              supplemental order with the intent of canceling the original order.
              When the supplemental order is canceled the original order is
              superseded.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Queued</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The order is submitted and queued for order
              fulfillment.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Amend Requested</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The original order was submitted to order management and
              accepted for fulfillment. You then amend the in-flight order. A
              supplemental order with an intent to amend is created and is submitted
              to order management.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Superseded</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p>The supplemental order is fulfilled successfully. When an order
              has a supplemental order that order management accepts for the
              fulfillment, the original order is assigned a status of
              Superseded.</p>
            <p style="margin-bottom:0;">See <a href="https://help.salesforce.com/s/articleView?id=ind.comms_amend_in_flight_orders_in_lwc.htm&amp;release=264.0.0&amp;type=5" title="Any order that is in the process of fulfillment is referred to as an In-flight order. Using the Amending In-Flight Orders feature, you can modify your order after you've submitted it. It helps you fine-tune your order before order management completes its fulfillment.">Amend In-Flight Orders in LWC</a> or <a href="https://help.salesforce.com/s/articleView?id=ind.comms_amend_in_flight_orders.htm&amp;release=264.0.0&amp;type=5" title="Any order that's in the process of fulfillment is referred to as an In-flight order. Using the Amending In-Flight Orders feature, you can modify your order after you’ve submitted it. It helps you fine-tune your order before order management completes its fulfillment.">Amend In-Flight Orders</a> (for Angular JS
              interface).</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Rejected</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p>The order is rejected by order management as the order passed
              Point of No Return (PONR).</p>
            <p style="margin-bottom:0;">See <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_in_flight_amendments_183332.htm&amp;release=264.0.0&amp;type=5" title="After you submit an order, you can cancel or modify it. But it must have a status of in-progress, and it can't be past the point of no return (PONR). If Order Management (OM) has fulfilled the order, you can amend the order by creating a follow-on order and submit the changes to be queued until OM fulfills the original order.">In-Flight Amendments</a>.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Frozen</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The order can no longer be changed. An order has this status
              between a request for a cancel or amend and the creation of a
              supplemental order. An order might have this status for a short time,
              and you might not this status.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Submitted</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The order is submitted, and order management responds with the
              Provisionally Accepted message, which indicates that order management
              accepts the order for further processing before completing the
              fulfillment process.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Order Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e32 ">
            <p style="margin-bottom:0;">Discarded</p>
          </td>

          <td data-label="Indicates that..." class="slds-cell-wrap" style="vertical-align:top;" headers="d233067e38 ">
            <p style="margin-bottom:0;">The system discards the supplemental order when you do not
              intend to proceed with the changes you made to the order. The original
              in-flight order is activated for order fulfillment.</p>
          </td>

        </tr>
      </tbody>
    </table>