Complete your work quickly and easily by launching actions using the Action Launcher component on the Account 360 page. After you verify the identity of a customer in the Communications Service Console, click the search field in the component to see a list of actions.
Your Salesforce admin configures the actions that you can launch from the Action Launcher. For example, you can create a new account, log a call, write an email, and so on. For more information, see Create an Action Launcher Deployment in Communications Service Console.