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Enable Enterprise Sales App Visibility via Profile (Managed Package)

Configure the profile settings to make sure that the Enterprise Sales App is visible to the appropriate users.

Required Editions

Managed Package Icon This feature is part of the Communications Cloud managed package.

Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions

Standard user permissions that grant the ability to manage profiles and customize application settings are required. No new or feature-specific user permissions are needed to configure app visibility for profiles.

  1. From Setup, in the Quick Find box, enter Profiles and click Profiles.
  2. Click Edit next to the relevant profile.
    For example, System Administrator or a custom profile for your ESM users.
  3. In the Custom App Settings section, make sure that the Visible checkbox next to Enterprise Sales (Enterprise_Sales) is selected.
  4. Save your changes.
  5. Similarly, enable the app visibility for any other profiles that need access to the Enterprise Sales App.

After the CMEXUseConsoleAppEnhancedHandling custom label override is set to 1 and the Enterprise Sales app is made visible for the necessary profiles, the enhanced handling is active, and users with those profiles can access the app.