Enable Einstein for Communications to get access to powerful generative AI features
across Communications Cloud. A predefined prompt template determines the context for information
generation.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer
Editions |
| Required User Permissions |
| To enable services in Communications Cloud org: |
Communications Cloud Advanced Admin Permission Set Group |
-
From Setup, in the Quick Find box, enter Einstein Setup and
select it.
-
Turn on Einstein.
-
From Setup, in the Quick Find box, enter Communications Cloud and
select Services Setup.
-
Turn on Einstein for Communications.
