To access the Communications Service Console features, you must enable Service Console.
The Service Console equips you with connected and intelligent service experiences by delivering an
integrated suite of service innovations.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer
Editions |
| Required User Permissions |
| To enable services in Communications Cloud org: |
Communications Cloud Advanced Admin Permission Set Group |
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From Setup, in the Quick Find box, enter Communications Cloud and
select Services Setup.
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Turn on Enable Service Console.
