This learning journey is for customers in a technical role who focus on the Communications industry. The journey will guide you through the Salesforce Industries product training courses and certifications you need to prepare you to work on a Communications Cloud implementation project.
- Step 1: Get Started with Communications Cloud
Communications Cloud allows communication service providers to create digital experiences to engage customers with personalized products, offers, and promotions on their digital channel or device of choice, at scale. - Step 2: Learn Omnistudio
- Step 3: Learn Industries CPQ and EPC
- Step 4: Go Deeper into Communications Cloud Components
Discover how to build end-to-end order fulfillment processes using Industries Order Management, B2C buying flows with Industries Digital Commerce, and contract and document generation processes. - Step 5: Keep Learning!
Keep growing your Communication Developer skills with additional training.
Step 1: Get Started with Communications Cloud
Communications Cloud allows communication service providers to create digital experiences to engage customers with personalized products, offers, and promotions on their digital channel or device of choice, at scale.
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Before You Begin Earn the Salesforce Administrator Credential Earn the Salesforce Platform App Builder Credential |
Get Started with Communications Cloud Communications Cloud Foundations Learn the Foundations |
Get Excited for Success! Telestra Customer Success Story |
Step 2: Learn Omnistudio
Use OmniStudio tools to rapidly build and deploy digital-first customer experiences across channels. Accelerate innovation using drag & drop configuration and declarative tools.
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Get Trained SELF-PACED: Build Guided Experiences with OmniStudio OR EXPERT-LED CLASS: Build Guided Experiences with OmniStudio (OMS435) |
Study and Prepare |
Get Certified! |
Step 3: Learn Industries CPQ and EPC
Learn how to use the powerful Industries Configure-Price-Quote engine to ensure your customers get the right products and the right prices at the right time. You'll also learn how to manage products and their prices and leverage promotions and rules to drive action.
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Get Trained |
Study and Prepare Industries CPQ Developer Exam Guide |
Get Certified! |
Step 4: Go Deeper into Communications Cloud Components
Discover how to build end-to-end order fulfillment processes using Industries Order Management, B2C buying flows with Industries Digital Commerce, and contract and document generation processes.
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Learn Industries Order Management |
Learn Industries Digital Commerce Industries Digital Commerce: Solution Overview Industries Digital Commerce: Using the Digital Commerce SDK Industries Digital Commerce: Exploring Digital Commerce Web Components Industries Digital Commerce: Exploring DC Lightning Web Components Industries Digital Commerce: Working with Digital Commerce APIs |
Learn About Contracts and Document Generation |
Step 5: Keep Learning!
Keep growing your Communication Developer skills with additional training.
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Learn about Communications Cloud Business Apps Get to Know Enterprise Sales Management (ESM) Create Quotes and Orders using Enterprise Sales Management (ESM) Complete ESM Administration Tasks Customize Enterprise Sales Management (ESM) |
Learn More about OmniStudio OmniOut: OmniStudio Off-Platform |
Learn About Business Rules Engine |