---
schema_version: "1"
id: 7cf24f5d9f0291b3deca0350e5ae4f1f84ecd192a6aaa04402ae35e12f9c051c
title: Communications Cloud Developer Learning Journey
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_dev_learning_journey.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_dev_learning_journey.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c791bcb9589d405b0930758a99644ddb0236f6c83fa6d86202b3b9bec8ad8bdc
description: This learning journey is for customers in a technical role who focus on the Communications industry. The journey will guide you through the Salesforce Industries product training courses and certifications you need to prepare you to work on a Communications Cloud implementation project.
products:
  - Communications
release: "264"
---
# Communications Cloud Developer Learning Journey

This learning journey is for customers in a technical role who focus on the Communications industry. The journey will guide you through the Salesforce Industries product training courses and certifications you need to prepare you to work on a Communications Cloud implementation project.

![Communications Cloud Developer banner](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/learning_journeys/communications-cloud-developer-banner.png)

- **[Step 1: Get Started with Communications Cloud](https://help.salesforce.com/s/articleView?id=ind.comms_dev_learning_journey.htm&release=264.0.0&type=5)**  
    Communications Cloud allows communication service providers to create digital experiences to engage customers with personalized products, offers, and promotions on their digital channel or device of choice, at scale.
- **[Step 2: Learn Omnistudio](https://help.salesforce.com/s/articleView?id=ind.comms_dev_learning_journey.htm&release=264.0.0&type=5)**
- **[Step 3: Learn Industries CPQ and EPC](https://help.salesforce.com/s/articleView?id=ind.comms_dev_learning_journey.htm&release=264.0.0&type=5)**
- **[Step 4: Go Deeper into Communications Cloud Components](https://help.salesforce.com/s/articleView?id=ind.comms_dev_learning_journey.htm&release=264.0.0&type=5)**  
    Discover how to build end-to-end order fulfillment processes using Industries Order Management, B2C buying flows with Industries Digital Commerce, and contract and document generation processes.
- **[Step 5: Keep Learning!](https://help.salesforce.com/s/articleView?id=ind.comms_dev_learning_journey.htm&release=264.0.0&type=5)**  
    Keep growing your Communication Developer skills with additional training.

## Step 1: Get Started with Communications Cloud

Communications Cloud allows communication service providers to create digital experiences to engage customers with personalized products, offers, and promotions on their digital channel or device of choice, at scale.

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                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Before You Begin</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/en/credentials/administrator" target="_blank">Earn the Salesforce Administrator Credential</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/en/credentials/platformappbuilder" target="_blank">Earn the Salesforce Platform App Builder Credential</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/en/credentials/salescloudconsultant" target="_blank">Earn the Salesforce Sales Cloud Consultant Credential</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/en/credentials/servicecloudconsultant" target="_blank">Earn the Salesforce Service Cloud Consultant Credential</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Get Started with Communications Cloud</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/communications-cloud-foundations" target="_blank"> Communications Cloud Foundations</a>
                </p>
                <p>
                  <a href="https://play.vidyard.com/rQgDNtLLQmPt7zLttGSc37?disable_popouts=1&amp;v=4.2.38&amp;type=inline" target="_blank">Communications Cloud Demo</a>
                </p>
                <p>
                  <strong>Learn the Foundations</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/the-communications-industry" target="_blank">The Communications Industry</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/industries-cpq-foundations" target="_blank">Industries CPQ Foundations</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/content/learn/modules/industries-epc-foundations" target="_blank">Industries EPC Foundations</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
                </p>
                <p>
                  <strong>Get Excited for Success!</strong>
                </p>
                <p>
                  <a href="https://play.vidyard.com/T69b8WiH9oQmTTXTzdSuMq?disable_popouts=1&amp;v=4.2.33&amp;type=inline" target="_blank">Telestra Customer Success Story</a>
                </p>
                <p>
                  <a href="https://play.vidyard.com/3FqYdwaiFJmMwxBgdykEF7?disable_popouts=1&amp;v=4.2.33&amp;type=inline" target="_blank">T-Mobile Customer Success Story</a>
                </p>
                <p>
                  <a href="https://play.vidyard.com/mx6a5PNz2HiDPKhPZEUxBi?disable_popouts=1&amp;v=4.2.33&amp;type=inline" target="_blank">Telus Customer Success Story</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://play.vidyard.com/aruBUWGT8giYjxEixkE9wq?disable_popouts=1&amp;v=4.2.33&amp;type=inline" target="_blank">AT&amp;T Customer Success Story</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

## Step 2: Learn Omnistudio

Use OmniStudio tools to rapidly build and deploy digital-first customer experiences across channels. Accelerate innovation using drag & drop configuration and declarative tools.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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          <tbody>
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              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Get Trained</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/trails/build-guided-experiences-with-omnistudio" target="_blank">SELF-PACED: Build Guided Experiences with OmniStudio</a>
                </p>
                <p>OR</p>
                <p style="margin-bottom:0;">
                  <a href="https://trailheadacademy.salesforce.com/classes/oms435-build-guided-experiences-with-omnistudio" target="_blank">EXPERT-LED CLASS: Build Guided Experiences with OmniStudio (OMS435)</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Study and Prepare</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/help?article=salesforce-certified-omnistudio-developer-exam-guide" target="_blank">OmniStudio Developer Exam Guide</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/users/strailhead/trailmixes/prepare-for-your-salesforce-omni-studio-developer-credential" target="_blank">OmniStudio Developer Trailmix</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
                </p>
                <p>
                  <strong>Get Certified!</strong>
                </p>
                <p>
                  <a href="https://www.webassessor.com/salesforce" target="_blank">Schedule Your OmniStudio Developer Exam on WebAssessor</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/help?article=certification-release-maintenance-schedule" target="_blank">Certification Maintenance Schedule</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

## Step 3: Learn Industries CPQ and EPC

Learn how to use the powerful Industries Configure-Price-Quote engine to ensure your customers get the right products and the right prices at the right time. You'll also learn how to manage products and their prices and leverage promotions and rules to drive action.

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              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Get Trained</strong>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/learning-path-build-cpq-solutions-for-industries" target="_blank">SELF-PACED: Build CPQ Solutions for Industries</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Study and Prepare</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/help?article=salesforce-certified-industries-cpq-developer-exam-guide" target="_blank">Industries CPQ Developer Exam Guide</a>
                </p>
                <p>
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_industries_configure__price__quote__cpq_.htm&amp;language=en_US" target="_blank">Industries CPQ Documentation</a>
                </p>
                <p>
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_enterprise_product_catalog__epc_.htm&amp;language=en_US" target="_blank">Enterprise Product Catalog Documentation</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_digital_commerce_216177.htm&amp;language=en_US" target="_blank">Industries Digital Commerce Documentation</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
                </p>
                <p>
                  <strong>Get Certified!</strong>
                </p>
                <p>
                  <a href="https://www.webassessor.com/salesforce" target="_blank">Schedule Your Industries CPQ Developer Exam</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/help?article=certification-release-maintenance-schedule" target="_blank">Certification Maintenance Schedule</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

## Step 4: Go Deeper into Communications Cloud Components

Discover how to build end-to-end order fulfillment processes using Industries Order Management, B2C buying flows with Industries Digital Commerce, and contract and document generation processes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:33.33333333333333%">
            <col style="width:33.33333333333333%">
            <col style="width:33.33333333333333%">
          </colgroup>
          <tbody>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Learn Industries Order Management</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/industries-order-management-overview" target="_blank">Industries Order Management Overview</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/order-decomposition" target="_blank">Order Decomposition</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/order-orchestration" target="_blank">Order Orchestration</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.order_mgmt_industries_order_management.htm&amp;type=5&amp;language=en_US" target="_blank">Industries Order Management Documentation</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Learn Industries Digital Commerce</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/industries-digital-commerce-solution-overview" target="_blank">Industries Digital Commerce: Solution Overview</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/industries-digital-commerce-using-the-digital-commerce-sdk" target="_blank">Industries Digital Commerce: Using the Digital Commerce SDK</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/industries-dc-exploring-digital-commerce-web-components" target="_blank">Industries Digital Commerce: Exploring Digital Commerce Web Components</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/industries-dc-exploring-dc-lightning-web-components" target="_blank">Industries Digital Commerce: Exploring DC Lightning Web Components</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/industries-digital-commerce-working-with-digital-commerce-apis" target="_blank">Industries Digital Commerce: Working with Digital Commerce APIs</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_digital_commerce_216177.htm&amp;language=en_US" target="_blank">Industries Digital Commerce Documentation</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
                </p>
                <p>
                  <strong>Learn About Contracts and Document Generation</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/trails/optimize-your-business-with-industries-contract-lifecycle-management" target="_blank">Get to Know Industries Contract Lifecycle Management</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.v_contracts_vlocity_contract_lifecycle_management_351212.htm&amp;language=en_US" target="_blank">Contract Lifecycle Management Documentation</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

## Step 5: Keep Learning!

Keep growing your Communication Developer skills with additional training.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:33.33333333333333%">
            <col style="width:33.33333333333333%">
            <col style="width:33.33333333333333%">
          </colgroup>
          <tbody>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Learn about Communications Cloud Business Apps</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/get-to-know-esm" target="_blank">Get to Know Enterprise Sales Management (ESM)</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/create-quotes-and-orders-using-esm" target="_blank">Create Quotes and Orders using Enterprise Sales Management (ESM)</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/complete-esm-administration-tasks" target="_blank">Complete ESM Administration Tasks</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/customize-esm" target="_blank">Customize Enterprise Sales Management (ESM)</a>
                </p>
                <p>
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_enterprise_sales_management_overview_55069.htm&amp;language=en_US" target="_blank">Enterprise Sales Management Documentation</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_mobile_subscription_management_overview_65763.htm&amp;language=en_US" target="_blank">Multiplay Subscription Management Documentation</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Learn More about OmniStudio</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/omnistudio-developer-tools" target="_blank">OmniStudio Developer Tools</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/omniout-omnistudio-off-platform" target="_blank">OmniOut: OmniStudio Off-Platform</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/advanced-features-of-omnistudio-integration-procedures" target="_blank">Advanced Features of OmniStudio Integration Procedures</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/content/learn/modules/omnistudio-and-custom-lightning-web-components" target="_blank">OmniStudio and Custom Lightning Web Components</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
                </p>
                <p>
                  <strong>Learn About Business Rules Engine</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/business-rules-engine" target="_blank">Business Rules Engine</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.business_rules_engine.htm&amp;type=5&amp;language=en_US" target="_blank">Business Rules Engine Documentation</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

### Additional Resources

- [Salesforce Industries Process Library](https://github.com/orgs/salesforce-industries-process-library/repositories)
- [Release Notes & Install Packages](https://help.salesforce.com/s/articleView?language=en_US&id=ind.comms_industries_communications__media_and_energy_release_summary.htm)