This learning journey is for anyone in a business role with a focus in the Communications industry. The journey will guide you through all of the Salesforce Industries product training courses and certifications that are needed to prepare you to consult on a Communications Cloud implementation project.
- Step 1: Get Started with Communications Cloud
Communications Cloud allows communication service providers to create digital experiences to engage customers with personalized products, offers, and promotions on their digital channel or device of choice, at scale. - Step 2: Learn Omnistudio
- Step 3: Learn Industries CPQ and Industries Order Management
- Step 4: Keep Learning!
Keep growing your Communication Consultant skills with additional training.
Step 1: Get Started with Communications Cloud
Communications Cloud allows communication service providers to create digital experiences to engage customers with personalized products, offers, and promotions on their digital channel or device of choice, at scale.
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Before You Begin |
Get Started with Communications Cloud |
Get Excited for Success! Telstra Customer Success Story |
Step 2: Learn Omnistudio
Learn how OmniStudio tools are used to rapidly build and deploy digital-first customer experiences across channels.
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Get Trained SELF-PACED: Get to Know OmniStudio SELF-PACED: OmniOut: OmniStudio Off-Platform OR |
Study and Prepare |
Get Certified! |
Step 3: Learn Industries CPQ and Industries Order Management
Learn how the powerful Industries Configure-Price-Quote engine ensures customers get the right products and the right prices at the right time, and discover how Industries Order Management manages the end-to-end fulfillment process.
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Learn about Communications Cloud Purpose-built Applications Get to Know Enterprise Sales Management (ESM) Create Quotes and Orders using Enterprise Sales Management (ESM) |
Learn Industries CPQ |
Learn Industries Order Management |
Step 4: Keep Learning!
Keep growing your Communication Consultant skills with additional training.
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Learn about CLM and Document Generation Industries Document Generation Foundations |
Learn about Business Rules Engine |