---
schema_version: "1"
id: 16095c870ff3d7a7a7ad0ffa4f5f948c18803da53be15888cadede44d230dd1e
title: Communications Cloud Consultant Learning Journey
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_consultant_learning_journey.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_consultant_learning_journey.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 200ef851c09a2531600b801cbe8b334bddc4726d8d5a320511d4abacd24c99cb
description: This learning journey is for anyone in a business role with a focus in the Communications industry. The journey will guide you through all of the Salesforce Industries product training courses and certifications that are needed to prepare you to consult on a Communications Cloud implementation project.
products:
  - Communications
release: "264"
---
# Communications Cloud Consultant Learning Journey

This learning journey is for anyone in a business role with a focus in the Communications industry. The journey will guide you through all of the Salesforce Industries product training courses and certifications that are needed to prepare you to consult on a Communications Cloud implementation project.

![Communications Cloud Consultant learning journey banner](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/learning_journeys/main-banner-lm-communications-cloud-consultant.png)

- **[Step 1: Get Started with Communications Cloud](https://help.salesforce.com/s/articleView?id=ind.comms_consultant_learning_journey.htm&release=264.0.0&type=5)**  
    Communications Cloud allows communication service providers to create digital experiences to engage customers with personalized products, offers, and promotions on their digital channel or device of choice, at scale.
- **[Step 2: Learn Omnistudio](https://help.salesforce.com/s/articleView?id=ind.comms_consultant_learning_journey.htm&release=264.0.0&type=5)**
- **[Step 3: Learn Industries CPQ and Industries Order Management](https://help.salesforce.com/s/articleView?id=ind.comms_consultant_learning_journey.htm&release=264.0.0&type=5)**
- **[Step 4: Keep Learning!](https://help.salesforce.com/s/articleView?id=ind.comms_consultant_learning_journey.htm&release=264.0.0&type=5)**  
    Keep growing your Communication Consultant skills with additional training.

## Step 1: Get Started with Communications Cloud

Communications Cloud allows communication service providers to create digital experiences to engage customers with personalized products, offers, and promotions on their digital channel or device of choice, at scale.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Before You Begin</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/credentials/salescloudconsultant" target="_blank">Earn the Salesforce Sales Cloud Consultant Credential</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/credentials/servicecloudconsultant" target="_blank">Earn the Salesforce Service Cloud Consultant Credential</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Get Started with Communications Cloud</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/communications-cloud-foundations" target="_blank"> Communications Cloud Foundations</a>
                </p>
                <p>
                  <a href="https://play.vidyard.com/rQgDNtLLQmPt7zLttGSc37?disable_popouts=1&amp;v=4.2.38&amp;type=inline" target="_blank">Communications Cloud Demo</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/en/content/learn/modules/the-communications-industry" target="_blank">The Communications Industry</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
                </p>
                <p>
                  <strong>Get Excited for Success!</strong>
                </p>
                <p>
                  <a href="https://play.vidyard.com/T69b8WiH9oQmTTXTzdSuMq?disable_popouts=1&amp;v=4.2.33&amp;type=inline" target="_blank">Telstra Customer Success Story</a>
                </p>
                <p>
                  <a href="https://play.vidyard.com/3FqYdwaiFJmMwxBgdykEF7?disable_popouts=1&amp;v=4.2.33&amp;type=inline" target="_blank">T-Mobile Customer Success Story</a>
                </p>
                <p>
                  <a href="https://play.vidyard.com/mx6a5PNz2HiDPKhPZEUxBi?disable_popouts=1&amp;v=4.2.33&amp;type=inline" target="_blank">Telus Customer Success Story</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://play.vidyard.com/aruBUWGT8giYjxEixkE9wq?disable_popouts=1&amp;v=4.2.33&amp;type=inline" target="_blank">AT&amp;T Customer Success Story</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

## Step 2: Learn Omnistudio

Learn how OmniStudio tools are used to rapidly build and deploy digital-first customer experiences across channels.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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            <col style="width:33.33333333333333%">
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          <tbody>
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              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Get Trained</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/trails/get-to-know-omnistudio" target="_blank">SELF-PACED: Get to Know OmniStudio</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/en/content/learn/modules/omniout-omnistudio-off-platform" target="_blank">SELF-PACED: OmniOut: OmniStudio Off-Platform</a>
                </p>
                <p>OR</p>
                <p style="margin-bottom:0;">
                  <a href="https://trailheadacademy.salesforce.com/classes/oms335-design-and-administer-an-omnistudio-solution" target="_blank">Design and Administer an OmniStudio Solution (OMS335)</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Study and Prepare</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/help?article=salesforce-certified-omnistudio-consultant-exam-guide" target="_blank">OmniStudio Consultant Exam Guide</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/users/strailhead/trailmixes/prepare-for-your-salesforce-omni-studio-consultant-credential" target="_blank">OmniStudio Consultant Trailmix</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
                </p>
                <p>
                  <strong>Get Certified!</strong>
                </p>
                <p>
                  <a href="https://www.webassessor.com/salesforce" target="_blank">Schedule Your OmniStudio Consultant Exam</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://trailhead.salesforce.com/help?article=certification-release-maintenance-schedule" target="_blank">Certification Maintenance Schedule</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

## Step 3: Learn Industries CPQ and Industries Order Management

Learn how the powerful Industries Configure-Price-Quote engine ensures customers get the right products and the right prices at the right time, and discover how Industries Order Management manages the end-to-end fulfillment process.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:33.33333333333333%">
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            <col style="width:33.33333333333333%">
          </colgroup>
          <tbody>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Learn about Communications Cloud Purpose-built Applications</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/get-to-know-esm" target="_blank">Get to Know Enterprise Sales Management (ESM)</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/create-quotes-and-orders-using-esm" target="_blank">Create Quotes and Orders using Enterprise Sales Management (ESM)</a>
                </p>
                <p>
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_enterprise_sales_management_overview_55069.htm&amp;language=en_US" target="_blank">Enterprise Sales Management Documentation</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_mobile_subscription_management_overview_65763.htm&amp;language=en_US" target="_blank">Multiplay Subscription Management Documentation</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Learn Industries CPQ</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/industries-cpq-foundations" target="_blank">Industries CPQ Foundations</a>
                </p>
                <p>
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_industries_configure__price__quote__cpq_.htm&amp;language=en_US" target="_blank">Industries CPQ Documentation</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/industries-epc-foundations" target="_blank">Industries EPC Foundations</a>
                </p>
                <p>
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_enterprise_product_catalog__epc_.htm&amp;language=en_US" target="_blank">Enterprise Product Catalog Documentation</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.comms_t_digital_commerce_216177.htm&amp;language=en_US" target="_blank">Industries Digital Commerce Documentation</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_outcome_end_2.png" alt="Arrow in a circle"></span>
                </p>
                <p>
                  <strong>Learn Industries Order Management</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/users/industries/trailmixes/industries-order-management-foundations" target="_blank">Industries Order Management Foundations (IOF)</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.order_mgmt_industries_order_management.htm&amp;type=5&amp;language=en_US" target="_blank">Industries Order Management Documentation</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

## Step 4: Keep Learning!

Keep growing your Communication Consultant skills with additional training.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <tbody>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_start.png" alt="Play button in a circle"></span>
                </p>
                <p>
                  <strong>Learn about CLM and Document Generation</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/industries-document-generation-foundations" target="_blank">Industries Document Generation Foundations</a>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/contract-lifecycle-management-foundations" target="_blank">Industries Contract Lifecycle Management Foundations</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.v_contracts_vlocity_contract_lifecycle_management_351212.htm&amp;language=en_US" target="_blank">Contract Lifecycle Management Documentation</a>
                </p>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">
                <p>
                  <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/resources-product/images/landing_page/lm_build_1.png" alt="Wrench in a circle"></span>
                </p>
                <p>
                  <strong>Learn about Business Rules Engine</strong>
                </p>
                <p>
                  <a href="https://trailhead.salesforce.com/content/learn/modules/business-rules-engine" target="_blank">Business Rules Engine</a>
                </p>
                <p style="margin-bottom:0;">
                  <a href="https://help.salesforce.com/s/articleView?id=ind.business_rules_engine.htm&amp;type=5&amp;language=en_US" target="_blank">Business Rules Engine Documentation</a>
                </p>
              </td>

            </tr>
          </tbody>
        </table>

### Additional Resources

- [Salesforce Industries Process Library](https://github.com/orgs/salesforce-industries-process-library/repositories)
- [Release Notes & Install Packages](https://help.salesforce.com/s/articleView?language=en_US&id=ind.comms_industries_communications__media_and_energy_release_summary.htm)