Agentforce improves the efficiency of service reps by helping them analyze service level objectives against usage data during service degradation in Communications Service Console.
Required Editions
Service reps leverage Agentforce's out-of-the-box subagent and action to gain insights into customer queries. This analysis involves comparing service level objective compliance criteria against network usage data.
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions with the Agentforce for Communications add-on |
- Get Started with Agentforce for Service Level Objective Insights
Communications Cloud provides a standard Service Level Objective Insights for Asset subagent in Agentforce. This enables service reps to rely on digital labor to get service level objective insights obtained from Data 360 for service degradation. - Billing Considerations for Service Level Objective Insights
Service Level Objective (SLO) Insights for Asset uses Data 360 to get Asset SLO and network data from customers’ different data sources, and uses Flex Credits to call generative AI. Use of this feature impacts the consumption of credits used for billing in these usage types. - Service Level Objective Insights for Asset Subagent
The Service Level Objective Insights for Asset subagent helps service reps in your organization to fetch the analysis of service level objectives of an asset for the service degradation. The analysis compares the service level objective compliance criteria against the network usage data. For example, a service rep at Global Corp received a service degradation query from a customer. The service rep then uses the action associated with this subagent to resolve the customer's queries.