---
schema_version: "1"
id: e23a389cdecb38a4fda299083833a1ba62462a44d7b89d96e0a7d49c54baa387
title: Agentforce for Service Level Objective Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_agentforce_for_service_level_objective_insights.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_agentforce_for_service_level_objective_insights.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9912cb7a2173ee218a0982a280fe9c6f36d86e6c353fe1fb72f1f98d25f8dff8
description: Agentforce improves the efficiency of service reps by helping them analyze service level objectives against usage data during service degradation in Communications Service Console.
products:
  - Communications
release: "264"
---
# Agentforce for Service Level Objective Insights

Agentforce improves the efficiency of service reps by helping them analyze service level objectives against usage data during service degradation in Communications Service Console.

### Required Editions

Service reps leverage Agentforce's out-of-the-box subagent and action to gain insights into customer queries. This analysis involves comparing service level objective compliance criteria against network usage data.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Communications add-on</td></tr></tbody></table>

- **[Get Started with Agentforce for Service Level Objective Insights](https://help.salesforce.com/s/articleView?id=ind.comms_get_started_with_agentforce_for_service_level_objective_insights.htm&release=264.0.0&type=5)**  
    Communications Cloud provides a standard Service Level Objective Insights for Asset subagent in Agentforce. This enables ‌service reps to rely on digital labor to get ‌service level objective insights obtained from Data 360 for service degradation.
- **[Billing Considerations for Service Level Objective Insights](https://help.salesforce.com/s/articleView?id=ind.comms_billing_considerations_for_service_level_objective_insights.htm&release=264.0.0&type=5)**  
    Service Level Objective (SLO) Insights for Asset uses Data 360 to get Asset SLO and network data from customers’ different data sources, and uses Flex Credits to call generative AI. Use of this feature impacts the consumption of credits used for billing in these usage types.
- **[Service Level Objective Insights for Asset Subagent](https://help.salesforce.com/s/articleView?id=ind.comms_service_level_objective_insights_for_asset_topic.htm&release=264.0.0&type=5)**  
    The Service Level Objective Insights for Asset subagent helps service reps in your organization to fetch the analysis of service level objectives of an asset for the service degradation. The analysis compares the service level objective compliance criteria against the network usage data. For example, a service rep at Global Corp received a service degradation query from a customer. The service rep then uses the action associated with this subagent to resolve the customer's queries.