As a collections specialist, make informed decisions about contacting borrowers by using
call compliance checks. Call compliance checks are performed based on your organization’s legal
requirements, such as time zone regulations and call frequency limits.
Required Editions
| User Permissions Needed |
| To check call compliance for borrowers: |
Collections and Recovery Specialist |
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From the App Launcher, find and select Collections.
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Click Collection Plans, and open a collection plan record.
The collection plan record details page lists the borrowers associated with the
collection plan.
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To make sure that the borrower can be contacted or not, click
Compliant for the relevant borrower.
The Is Compliant column indicates if the borrower can be contacted or
not.
