---
schema_version: "1"
id: 76710a44516124b0cea340a8d0d612e7558b03e2cf5dabb512e3bf24e1d648a3
title: Check Call Compliance for Borrowers Linked to Collection Plan
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/collections_check_call_compliance.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.collections_check_call_compliance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7cfe24656ec956fb3d9a75308e3c7588b9a4b9ca5399767cf7ef59463b756997
description: As a collections specialist, make informed decisions about contacting borrowers by using call compliance checks. Call compliance checks are performed based on your organization’s legal requirements, such as time zone regulations and call frequency limits.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Check Call Compliance for Borrowers Linked to Collection Plan

As a collections specialist, make informed decisions about contacting borrowers by using call compliance checks. Call compliance checks are performed based on your organization’s legal requirements, such as time zone regulations and call frequency limits.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=ind.collections_editions_permissions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products, editions, and permissions for Collections. Then learn how your product handles permissions and how to assign them.">View product and edition availability.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d8812e68">User Permissions Needed</th>
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        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d8812e68 ">To check call compliance for borrowers:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d8812e68 ">Collections and Recovery Specialist</td>

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1. From the App Launcher, find and select **Collections**.
2. Click **Collection Plans**, and open a collection plan record.
    
    The collection plan record details page lists the borrowers associated with the collection plan.
3. To make sure that the borrower can be contacted or not, click **Compliant** for the relevant borrower.
    
    The Is Compliant column indicates if the borrower can be contacted or not.