Reorder the sequence of the customer in a route by providing the sequence number or use
the drag-and-drop feature on the Edit Sequence page. Drivers execute the tasks and the visits for
customers based on the customer sequence set in a route.
Required Editions
Make sure that multiple customers are added to a route.
| Available in: Lightning Experience in Performance, Enterprise, and
Unlimited Editions with the Consumer Goods Cloud enabled
|
| User Permissions Needed |
| To edit the customer sequence: |
Direct Store Delivery for Consumer Goods Offline Mobile App |
When you add customers to a route, the system automatically creates a corresponding visit
for each customer in the route and associates it with the tour (by using route). To determine the
customer sequence and visit sequence, manage the customer sequence in a route.
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From the App Launcher, find and select Routes.
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Select a relevant route and go to the Related tab.
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Click Edit Sequence.
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Provide or modify the sequence number in the Sequence field, and then save your
changes.
The sequence number must be unique and greater than zero.
