Route and Traffic Information for Scheduled Visits

With Optimized Routes, get the best visit sequence to reduce visit time and plan additional visits. The maps provide store locations with the route for a day. With optimized routes and real-time traffic updates, sales reps can react to potential road works or traffic jams and avoid any delays in their schedule.

Required Editions

Available in: Lightning Experience

Available in Enterprise and Unlimited Editions that have Consumer Goods Cloud enabled

Note You can use the route optimization feature on the Consumer Goods Cloud Base data model.

Route and traffic information for visits includes:

Sequence of visits in a list view
Route on the map
Store name and address on the map
Real-time traffic updates on the map
Based on traffic, route suggestions between the current location and the customer's location
Next customer location

To use route optimization, filter the visits by using the Optimized Route Sort By option in Scheduled Visits on the Consumer Goods Cloud Visit Execution app.

Considerations

Keep these considerations in mind when you sort the visits by using the optimized route option:

The system sorts only the visits related to stores with complete addresses.
The system uses the planned visit time as the basis to sort the visits related to stores without or incomplete addresses.
The system shows an error when you try to sort visits where none of the visits have an address.