---
schema_version: "1"
id: 0084808e51497fe6b98af01980bbc02292e0b4f84f3957d7bddfe478d18e9d36
title: Route and Traffic Information for Scheduled Visits
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_concept_user_traffic_route_info.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_concept_user_traffic_route_info.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 30c4d59414a86db58910c89c64db4fc94dfe6db453b1bf012fcafcaa23aee3e5
description: With Optimized Routes, get the best visit sequence to reduce visit time and plan additional visits. The maps provide store locations with the route for a day. With optimized routes and real-time traffic updates, sales reps can react to potential road works or traffic jams and avoid any delays in their schedule.
products:
  - Consumer Goods
release: "264"
---
# Route and Traffic Information for Scheduled Visits

With Optimized Routes, get the best visit sequence to reduce visit time and plan additional visits. The maps provide store locations with the route for a day. With optimized routes and real-time traffic updates, sales reps can react to potential road works or traffic jams and avoid any delays in their schedule.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <p>Available in: Lightning Experience </p>
            <p style="margin-bottom:0;">Available in <strong>Enterprise</strong> and
              <strong>Unlimited</strong> Editions that have Consumer Goods Cloud enabled
            </p>
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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-consumer_goods_retail_user-264-0-0-production-enus/c29c1565-468d-4bd8-b719-36effa83e44b/images/icon_note.png)

Note You can use the route optimization feature on the Consumer Goods Cloud Base data model.

Route and traffic information for visits includes:

- Sequence of visits in a list view
- Route on the map
- Store name and address on the map
- Real-time traffic updates on the map
- Based on traffic, route suggestions between the current location and the customer's location
- Next customer location

To use route optimization, filter the visits by using the Optimized Route Sort By option in Scheduled Visits on the Consumer Goods Cloud Visit Execution app.

## Considerations

Keep these considerations in mind when you sort the visits by using the optimized route option:

- The system sorts only the visits related to stores with complete addresses.
- The system uses the planned visit time as the basis to sort the visits related to stores without or incomplete addresses.
- The system shows an error when you try to sort visits where none of the visits have an address.