Consumer Goods Cloud for Service enables your service agents to engage with customers to sell new products and address customer complaints or inquiries. Consumer Goods Cloud for Service gives your service agents a 360-degree view of the customer. Using the app, your service agents can quickly resolve customer cases, proactively address issues, and place regular orders.
- Set up and Configure Consumer Goods Cloud for Service
Set up Consumer Goods Cloud for Service so your service reps can manage accounts, visits, orders, pricing, and engagement history records across the service life cycle. - Use Your Service Console to Maximize Efficiency in Consumer Goods Cloud for Service
Service agents use the service console in Consumer Goods Cloud for Service to manage customer accounts, orders, and pricing with quick actions.