---
schema_version: "1"
id: 74e5a5a9caee274df2e3e6f2743037166a103292ae08464fb6a80cfab3f880a7
title: Consumer Goods Cloud for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_concept_admin_consumer_goods_cloud_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_concept_admin_consumer_goods_cloud_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fb0213e930d25b8606fc91a509c2dc136deb8c47cf59e0e3debea718eba584ed
description: Consumer Goods Cloud for Service enables your service agents to engage with customers to sell new products and address customer complaints or inquiries. Consumer Goods Cloud for Service gives your service agents a 360-degree view of the customer. Using the app, your service agents can quickly resolve customer cases, proactively address issues, and place regular orders.
products:
  - Consumer Goods
release: "264"
---
# Consumer Goods Cloud for Service

Consumer Goods Cloud for Service enables your service agents to engage with customers to sell new products and address customer complaints or inquiries. Consumer Goods Cloud for Service gives your service agents a 360-degree view of the customer. Using the app, your service agents can quickly resolve customer cases, proactively address issues, and place regular orders.

- **[Set up and Configure Consumer Goods Cloud for Service](https://help.salesforce.com/s/articleView?id=ind.set_up_and_configure_consumer_goods_cloud_service.htm&release=264.0.0&type=5)**  
    Set up Consumer Goods Cloud for Service so your service reps can manage accounts, visits, orders, pricing, and engagement history records across the service life cycle.
- **[Use Your Service Console to Maximize Efficiency in Consumer Goods Cloud for Service](https://help.salesforce.com/s/articleView?id=ind.retail_admin_concept_use_the_service_console_for_maximum_efficiency.htm&release=264.0.0&type=5)**  
    Service agents use the service console in Consumer Goods Cloud for Service to manage customer accounts, orders, and pricing with quick actions.

#### See Also

- [Use Your Service Console to Maximize Efficiency](https://help.salesforce.com/s/articleView?id=ind.retail_admin_concept_use_the_service_console_for_maximum_efficiency.htm&type=5&language=en_US)