Know about the file types and optimal sizes for uploading or downloading attachments
for the Consumer Goods (CG) Cloud offline mobile app. During synchronization, your users can
download and view the attachments on the Consumer Goods Cloud offline mobile app. Similarly,
images from the mobile app must be uploaded and synced to the Salesforce org. Uploading or
downloading attachments that exceed the recommended sizes can cause memory usage issues and
affect performance.
Required Editions
|
Available in: Lightning Experience
Available in: Enterprise and
Unlimited Editions where Consumer Goods Cloud is enabled
|
Users can download and view these supported file types on the offline mobile app:
- Images: PNG and JPG
- PDF
- Microsoft Office files:
- DOC, DOCX, DOTX, DOCM
- XLS, XLSX, XLTX, XLSM
- PPT, PPTX, PPSX, PPTM, PPSM
- Videos: MP4
Users can view the listed file types on the offline mobile app but can upload only images
from the CG Cloud offline mobile app to the Salesforce org. Users can view and share the
invoice order PDF that is automatically uploaded to the desktop app after the order is
released.
Soft Limits for Attachment Sizes
These recommended limits on the upload and download sizes assure optimal performance and
sync time for the offline mobile app.
| Description |
Limit |
| Total size of attachments for a mobile device |
500 MB |
| Total size of attachments that can be uploaded to the Salesforce org during
sync |
2 MB |
Hard Limits for Attachment Sizes
Here are some limits that users can’t
exceed when uploading and downloading attachments in the offline mobile app.
| Description |
Limit |
| Maximum size of an attachment that is downloaded automatically on the mobile
app during the sync process. Automatic download of required attachments occurs
during the first sync of the day. For example, a product picture that is required
during a survey. |
3 MB |
|
Maximum size of an attachment that can be downloaded on the mobile app for
nonessential attachments such as videos.
The default attachment size is 10 MB.
You can change this limit in the Download limit section under Mobility Settings in
Sync Configuration. However, we recommend keeping this limit low, as it increases
sync data load and completion time.
The nonessential attachments are synced
on demand.
|
40 MB |
| Total number of pictures that you can capture and attach to a visit when you're
on the offline mobile app. |
10 |
In addition to the hard and soft limits, keep the Salesforce Folder Limits in
mind.
