Review these prerequisites and considerations to set up and use the Consumer Goods Cloud for Service app. Required Editions Available in: Lightning Experience Available in: Enterprise and Unlimited Editions where Consumer Goods Cloud is enabled To use the Consumer Goods Cloud for Service, install the Consumer Goods Cloud package. See Install Consumer Goods Cloud Managed Packages. To use the Timeline component, enable Timeline in Setup. The console has a preconfigured Timeline component that shows the engagement interaction records for a service agent. See Set Up a Timeline in Salesforce.
Review these prerequisites and considerations to set up and use the Consumer Goods Cloud for Service app. Required Editions Available in: Lightning Experience Available in: Enterprise and Unlimited Editions where Consumer Goods Cloud is enabled To use the Consumer Goods Cloud for Service, install the Consumer Goods Cloud package. See Install Consumer Goods Cloud Managed Packages. To use the Timeline component, enable Timeline in Setup. The console has a preconfigured Timeline component that shows the engagement interaction records for a service agent. See Set Up a Timeline in Salesforce.
