---
schema_version: "1"
id: bb77a4b0bbd3fb52d55d7c6f65e860cfb4a5da0db569d28c38aa94a77ee4affb
title: Prerequisites for Using the Consumer Goods Cloud for Service App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/cg_admin_task_service_prerequisities.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.cg_admin_task_service_prerequisities.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 38d3af0de23e939c4fa40321ad154d3ccda9529b2b10b99b12c4bbe36a3ec2ae
description: Review these prerequisites and considerations to set up and use the Consumer Goods Cloud for Service app.
products:
  - Consumer Goods
release: "264"
---
# Prerequisites for Using the Consumer Goods Cloud for Service App

Review these prerequisites and considerations to set up and use the Consumer Goods Cloud for Service app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available in: Lightning Experience </p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and
              <strong>Unlimited</strong> Editions where Consumer Goods Cloud is enabled
            </p>
          </td>

        </tr>
      </tbody>
    </table>

- To use the Consumer Goods Cloud for Service, install the Consumer Goods Cloud package. See [Install Consumer Goods Cloud Managed Packages](https://help.salesforce.com/s/articleView?id=ind.cg_reference_admin_install_managed_packages.htm&release=264.0.0&type=5 "Steps to install the latest Consumer Goods Cloud Mobile Sync and Consumer Goods Cloud Managed packages.").
- To use the Timeline component, enable Timeline in Setup. The console has a preconfigured Timeline component that shows the engagement interaction records for a service agent. See [Set Up a Timeline in Salesforce](https://help.salesforce.com/s/articleView?id=ind.timeline_client_information.htm&type=5&language=en_US).