Set Up Billing Employee Assistance

To use additional Billing features, turn on the required features and assign permissions.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions of Revenue Management with the Revenue Cloud Advanced license and the Revenue Cloud Billing license with the Agentforce Employee Agent add-on.
User Permissions Needed
To create an agent:

Manage AI Agents

OR

Customize Application

  1. Set Up Agentforce for Revenue Management.
  2. Verify that Usage Management is turned on in the org before you use Billing Employee Assistance.
  3. Create a permission set that includes the Prompt Template User permission and these app permissions for flow and flow orchestration: Manage Flow, Run Flows, and View Flows.
  4. Assign this permission set to the appropriate standard user with a Billing Admin or Billing Operations User permission.