Use Warranty Parts Return to configure and run a service process that captures defective-part returns from a selected asset and related warranty claim item.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions. |
Warranty Parts Return uses Unified Catalog, OmniStudio, and Warranty Lifecycle Management to support return-order creation and fulfillment for service parts.
How the Process Works
- Install and activate the Warranty Parts Return template in Unified Catalog.
- Associate the Product record with the Warranty Parts Return OmniScript, and then activate the updated script.
- Add Action Launcher to the Account page so that users can start the process.
- Add ECM Service Catalog Attributes to the Case page so that users can review request details.
- Use the Process Warranty Parts Return fulfillment flow to create a return order and return order line items, update the selected claim coverage payment details, email the case contact, and close the case.
Feature Dependencies
Set up these capabilities before you configure Warranty Parts Return.
- Automotive Foundation
- Warranty Lifecycle Management
- OmniStudio
- Unified Catalog Management
- How Warranty Parts Return Records Work Together in Automotive Cloud
Review how product, asset, claim, and location records support the Warranty Parts Return service process. - Set Up the Warranty Parts Return Service Process
Configure the Warranty Parts Return service process for parts associated with warranty claims.