---
schema_version: "1"
id: 14ad9cf0713688566dde368b9aa64bbe97ebd4532462f09f2490869d038867de
title: Warranty Parts Return in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_wpr_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_wpr_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0c85131b2289fa28e19023e4885fca1bf64d39e9a3530e62765dab22fc54f9c1
description: Use Warranty Parts Return to configure and run a service process that captures defective-part returns from a selected asset and related warranty claim item.
products:
  - Automotive
release: "264"
---
# Warranty Parts Return in Automotive Cloud

Use Warranty Parts Return to configure and run a service process that captures defective-part returns from a selected asset and related warranty claim item.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr></tbody></table>

Warranty Parts Return uses Unified Catalog, OmniStudio, and Warranty Lifecycle Management to support return-order creation and fulfillment for service parts.

## How the Process Works

- Install and activate the Warranty Parts Return template in Unified Catalog.
- Associate the Product record with the Warranty Parts Return OmniScript, and then activate the updated script.
- Add Action Launcher to the Account page so that users can start the process.
- Add ECM Service Catalog Attributes to the Case page so that users can review request details.
- Use the Process Warranty Parts Return fulfillment flow to create a return order and return order line items, update the selected claim coverage payment details, email the case contact, and close the case.

## Feature Dependencies

Set up these capabilities before you configure Warranty Parts Return.

- Automotive Foundation
- Warranty Lifecycle Management
- OmniStudio
- Unified Catalog Management

- **[How Warranty Parts Return Records Work Together in Automotive Cloud](https://help.salesforce.com/s/articleView?id=ind.auto_wpr_records_work_together.htm&release=264.0.0&type=5)**  
    Review how product, asset, claim, and location records support the Warranty Parts Return service process.
- **[Set Up the Warranty Parts Return Service Process](https://help.salesforce.com/s/articleView?id=ind.auto_wpr_set_up_svc_proc.htm&release=264.0.0&type=5)**  
    Configure the Warranty Parts Return service process for parts associated with warranty claims.