Claims in Automotive Cloud

Use Claim records to capture information about repairs, replacements, or refunds for a defective asset. Dealers submit claims to specify high-level information such as the status, type, reason, and account for warranty claims. A dealer can create a claim with multiple claim items, each relating to different parts and accessories for a specific vehicle, or create a claim with multiple claim items for multiple vehicles. Review the fields available on the Claim record.

Required Editions

Available in: Enterprise, Unlimited, and Developer Editions

Field	Description	Who Specifies the Value?
Claim Number	The claim number in the claims management system.	Specified by claim adjudicators or autopopulated based on any predefined rules.
Finalized Date	The date on which the claim was marked resolved, with claim status as approved or rejected.	Specified by claim adjudicators or autopopulated based on any predefined rules.
Account	The account related to the claim.	Specified by dealers while submitting a claim.
Status	The status of the claim. Draft Submitted Approved Rejected Manual Review Needed Under Review Requested Information	Specified by dealers or claim adjudicators, or autopopulated based on any predefined rules.
Claim Type	The type of the claim. Pre Warranty Authorization Warranty Claim	Specified by dealers while submitting a claim. To request manufacturers to authorize a repair or replacement for a product before submitting a warranty claim, select Pre Warranty Authorization. To submit a warranty claim to claim refunds after the repair or replacement work is done, select Warranty Claim.
Claim Reason	The reason for initiating the claim.	Specified by dealers while submitting a claim.
Claim Reason Type	The category that the claim reason belongs to. For example, natural disaster and accident.	Specified by dealers while submitting a claim.
Severity	The severity of the claim. High Medium Low	Specified by dealers or claim adjudicators, or autopopulated based on any predefined rules.
FNOL Channel	The channel through which the loss was reported. Chatbot Mobile Phone Web	Specified by dealers or claim adjudicators, or autopopulated based on any predefined rules.
Closed	Indicates whether the claim has been closed.	Specified by claim adjudicators or auto-populated based on any predefined rules.
Related Claim	The claim that’s related to this claim.	Specified by dealers or claim adjudicators.
Currency ISO Code	The ISO code of the currency related to the claim.	Specified by dealers while submitting a claim.
Summary	The description of the claim.	Specified by claim adjudicators or autopopulated based on any predefined rules.
Total Adjusted Amount	The claim amount that was approved.	Autopopulated based on claim coverages. The value is a rolled-up amount from all claim items associated with the claim.
Total Claimed Amount	The total amount being claimed.	Autopopulated based on claim coverages. The value is a rolled-up amount from all claim items associated with the claim.
Usage Type	The usage type of the claim record.	Autopopulated or specified by the partners while submitting a claim. Make sure that the usage type is Automotive.