---
schema_version: "1"
id: 73bc25073188cc622fe2da36c508b8e5d0aae3ffa3bdba2cb5c63c04410ee06d
title: Claims in Automotive Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/auto_warrantyclaims_in_automotive_cloud.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.auto_warrantyclaims_in_automotive_cloud.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cb92ceee9f459f780b3617a83747b99f41c9aeee69e28c29236724f8e190abbd
description: Use Claim records to capture information about repairs, replacements, or refunds for a defective asset. Dealers submit claims to specify high-level information such as the status, type, reason, and account for warranty claims. A dealer can create a claim with multiple claim items, each relating to different parts and accessories for a specific vehicle, or create a claim with multiple claim items for multiple vehicles. Review the fields available on the Claim record.
products:
  - Automotive
release: "264"
---
# Claims in Automotive Cloud

Use Claim records to capture information about repairs, replacements, or refunds for a defective asset. Dealers submit claims to specify high-level information such as the status, type, reason, and account for warranty claims. A dealer can create a claim with multiple claim items, each relating to different parts and accessories for a specific vehicle, or create a claim with multiple claim items for multiple vehicles. Review the fields available on the Claim record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:31.948881789137378%">
          <col style="width:34.82428115015975%">
          <col style="width:33.22683706070288%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d121017e65">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d121017e68">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d121017e71">Who Specifies the Value?</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Claim Number</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The claim number in the claims management system.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by claim adjudicators or autopopulated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Finalized Date</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The date on which the claim was marked resolved, with claim status as approved or
              rejected.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by claim adjudicators or autopopulated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Account</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The account related to the claim.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Status</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">
              <p>The status of the claim.</p>
              <ul>
                <li>Draft</li>
                <li>Submitted</li>
                <li>Approved</li>
                <li>Rejected</li>
                <li>Manual Review Needed</li>
                <li>Under Review</li>
                <li>Requested Information</li>
              </ul>
            </td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by dealers or claim adjudicators, or autopopulated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Claim Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">
              <p>The type of the claim.</p>
              <ul>
                <li>Pre Warranty Authorization</li>
                <li>Warranty Claim</li>
              </ul>
            </td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">
              <p>Specified by dealers while submitting a claim. </p>
              <ul>
                <li>To request manufacturers to authorize a repair or replacement for a product before
                  submitting a warranty claim, select Pre Warranty Authorization.</li>
                <li>To submit a warranty claim to claim refunds after the repair or replacement work is
                  done, select Warranty Claim.</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Claim Reason</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The reason for initiating the claim.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Claim Reason Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The category that the claim reason belongs to. For example, natural disaster and
              accident.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Severity</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">
              <p>The severity of the claim.</p>
              <ul>
                <li>High</li>
                <li>Medium</li>
                <li>Low</li>
              </ul>
            </td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by dealers or claim adjudicators, or autopopulated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">FNOL Channel</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">
              <p>The channel through which the loss was reported.</p>
              <ul>
                <li>Chatbot</li>
                <li>Mobile</li>
                <li>Phone</li>
                <li>Web</li>
              </ul>
            </td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by dealers or claim adjudicators, or autopopulated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Closed</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">Indicates whether the claim has been closed.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by claim adjudicators or auto-populated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Related Claim</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The claim that’s related to this claim.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by dealers or claim adjudicators.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Currency ISO Code</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The ISO code of the currency related to the claim.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by dealers while submitting a claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Summary</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The description of the claim.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Specified by claim adjudicators or autopopulated based on any predefined
              rules.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Total Adjusted Amount</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The claim amount that was approved.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Autopopulated based on claim coverages. The value is a rolled-up amount from all claim
              items associated with the claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Total Claimed Amount</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The total amount being claimed.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Autopopulated based on claim coverages. The value is a rolled-up amount from all claim
              items associated with the claim.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e65 ">Usage Type</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e68 ">The usage type of the claim record.</td>

            <td data-label="Who Specifies the Value?" class="slds-cell-wrap" style="vertical-align:top;" headers="d121017e71 ">Autopopulated or specified by the partners while submitting a claim. Make sure that
              the usage type is Automotive.</td>

          </tr>
        </tbody>
      </table>